November 13, 2020
OREGON SOUTH COAST REGIONAL TOURISM NETWORK
NEW WEBINAR FROM TRAVEL OREGON
CUSTOMER SERVICE DURING COVID-19: BEST PRACTICES & RESOURCES

Description
For many Oregon businesses, the customer service experience has drastically changed. Businesses have adapted as customer emotion and anxiety has risen. This interactive panel session highlights techniques that successful business owners are using to create positive experiences in the midst of a complex landscape. Presenters and panelists will highlight some strategies, resources and powerful customer service insights that can radically improve public interactions. Don‘t miss this opportunity to hear from businesses firsthand on how to apply customer service best practices and resources as the pandemic continues through fall and winter.

This training is offered in collaboration with the Hood-Gorge region, Oregon Hospitality Foundation and Columbia Gorge Community College Small Business Development Center. Panelists include representatives from the retail, lodging, restaurant and attraction segments of the tourism industry. Presenters will be sharing their direct experiences and best practices for creating positive customer service experiences amid physical distancing regulations and other requirements that have significantly impacted visitor experiences.

This webinar is the second part of a series hosted by Travel Oregon in collaboration with regional and statewide partners intended to cover foundational de-escalation strategies and customer service best practices that support positive visitor experiences amid the COVID-19 pandemic.

Time
Nov 19, 2020 02:00 PM in Pacific Time
OSHA TEMPORARY RULE "ADDRESSING COVID-19 WORKPLACE RISKS" UPDATE

OR-OSHA plans to release an online educational video later this month to assist employers with implementation of the Temporary COVID-19 Standard. For those that have questions now, please email OR-OSHA at tech.web@oregon.gov for technical assistance. OR-OSHA will create an FAQ based on questions received through this email.
THE SOUTH COAST HAS A NEW YOUTUBE PAGE!

Check out our new Youtube page for the Southern Oregon Coast. Help us get the page started by subscribing and giving our current videos a "thumbs up"! We hope to fill it with many quality videos of each community on the south coast over time. If you have videos you'd like to share, please reach out to our social media manager, Blume at blumebauer@gmail.com.
PHOTO CREDITS: Travel Oregon Logo via Travel Oregon, Oregon OSHA Logo via OSHA's Facebook Page.