IN CASE YOU MISSED IT!
FNS has shared with us some guidance that we feel will be useful to your membership. None of these require a waiver to be submitted by either the state or the retailer.
These options allow for a retailer to continue to get food to its SNAP clients in light of the social distancing recommendations related to COVID-19. These include:
- SNAP client places their order online or over the phone and picks it up at the store. If the store has a wireless POS the customer would be able to complete the transaction without having to leave their car.
- SNAP client places their order online or over the phone and the order is delivered to their designated delivery address. The transaction can be completed using a wireless POS.
- SNAP client places their order online or over the phone and designates a person to pick the order at the store using the clients EBT card. The transaction can be completed, using the SNAP clients EBT card, in the store or by using a mobile POS device outside of the store.
- As a last resort, if you do not have a mobile POS, under these extreme circumstances you could complete a manual voucher which the SNAP customer would need to sign in person at the point the voucher is authorized.
Retailers should never accept
by obtaining a clients’ EBT card number and PIN over the phone. Manual vouchers must be completed when the client is present to sign it, a retailer is not allowed to obtain the EBT card number remotely (e.g. call or email) and complete the voucher without the client present.
Matthew A. Cunningham, Esq.
Chief, Bureau of Technical Assistance & Support
Office of Family Assistance
Ohio Department of Job and Family Services