March 12, 2020

Dear Union Bank Customers:

The following is important information to help us work together to minimize any potential disruption to your use of banking services. We consciously limit the frequency of email that we send you, but determined it necessary to alert you to this important information that we recently posted online.

Co ronavirus Disease (COVID-19)

Union Bank is monitoring the impact of the coronavirus and the disease which it causes, Coronavirus Disease 2019 (abbreviated COVID-19). The coronavirus is a respiratory illness that was initially identified in Wuhan, China, and has now been detected in countries around the world. Union Bank is well prepared and, at present, continues to operate normally. We will continue to keep you informed if things change on our website and Facebook page .

Our priority remains the health and safety of our customers and employees, while continuing to meet your financial needs. Here are some things that you can do to prepare in the event of a worsening of the coronavirus or, to more generally, prepare for emergency situations and reduce your need to visit a Union Bank branch :

  • Utilize direct deposit for your payroll, tax refund, dividends, social security or retirement receipt. It is the quickest and safest way to get the money into your account
  • Stay connected with Online Banking. We encourage you to test your ability to connect (confirm that you have a user name and password and can log on).
  • Download and sign-in to the Union Bank mobile app and use our mobile check deposit function to remotely deposit a check with your smart phone or tablet.
  • Download and use the specialty service, CardValet, to restrict and monitor how your debit card is used.
  • Use our bill pay service to pay your bills from home and avoid using the postal system.
  • Use our Apple Pay mobile payment option.
  • We also offer telephone banking (800.583.2869), as well as cash access at dozens of Union Bank ATM’s along with fee-free access at Community National Bank ATM’s and 55,000 ATM’s in the Allpoint network.
  • Maintain some manner of emergency savings fund, adequate insurance and, to supplement your debit card, a supply of checks and cash
  • Avoid scams – fraudsters are creative and will look for ways to take advantage of the fear created by this virus outbreak. Do not let fear cloud your judgment when accessing links from emails and online posts. The Federal Trade Commission (FTC) has published information to help you protect yourself from scammers.
  • Stay up to date with trustworthy information –The Centers for Disease Control posts the most up to date and reliable information at If you have questions, including how to best minimize the disruption to your banking needs, please call us at 800.753.4343 or 802.888.6600 or message us through online banking or the contact us page on our website.

Special Request
If you’re feeling under the weather, we encourage you to use the above electronic options to do your banking, but if you need to do your banking in person, we ask that you please use the Night Drop Box or Drive-Up Window at one of our branch locations.

Thank you for banking with us. Please call 1.800.753.4343 (or your local branch) during normal banking hours with questions or if you have concerns regarding the authenticity of this email.