Masks Required for Everyone Indoors
Alameda County, like all Bay Area counties, now requires everyone – including fully vaccinated people – to wear a mask in indoor public settings to prevent the spread of COVID-19.
Alameda County Health Care Services Agency continues to remind county residents and its partners that the best protection, including against the delta variant, is getting vaccinated. Sign up for a FREE and convenient vaccine here.
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Free Vaccine Clinic on Aug. 20
Sister to Sister 2 is hosting a free, popup COVID-19 vaccination clinic on Friday, Aug. 20, from 10 am – 3 pm at Serenity House in Oakland. They’re particularly hoping to serve unhoused people and formerly incarcerated women. They’ll offer hot meals and gift cards for those who get vaccinated.
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Learn About Community Solar on Aug. 17
On Tuesday, Aug. 17, from 11 am – 12 pm, East Bay Community Energy will be hosting a virtual information session for community-based organizations interested in serving as prospective sponsors of their Community Solar program.
This upcoming program is designed to improve access to renewable energy with the potential to receive a 20% discount on the sponsor's electricity bill. For details, visit their website. |
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Emergency Preparedness Training for Organizations
Starting in September, Eden I&R will be co-hosting a free, online training series on emergency preparedness.
This series is designed for nonprofit employees, volunteers, and other interested community members. People with access and functional needs are encouraged to participate.
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New PSA on 211 Services
Check out this national public service announcement recently created by United Way Worldwide. It highlights the various 211 services across the U.S. and Canada as well as the critical role played by 211 systems during the COVID-19 pandemic.
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The Challenges of Handling 211 Calls in the Face of a Homelessness Crisis
Recently, the Bay Area News Group profiled the 211 call centers that serve the eight-county Bay Area and some of the experiences and challenges faced by our 211 staff, navigating the current terrain sometimes amidst a dearth of resources.
Check out the article here. |
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Meet New Members of our Leadership Team
Gitanjali Rawat, our Director of Programs, brings more than 12 years of experience in both the corporate and social sectors. Prior to Eden I&R, Gitanjali managed the Western Region program for Upwardly Global, an organization that provides workforce services for low-income immigrant and refugee communities.
Gitanjali will work closely with the leadership team, supporting our growing programs and building strong relationships with internal and external stakeholders.
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211 Associate Director Robert Moltzen started his career in homeless services in 2017, providing intensive case management to individuals in East Palo Alto. He then served as manager at one of the largest shelters in San Mateo County.
Robert is now applying his skills to help Alameda County.
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Join Our Team!
Finance Director: Oversee all financial aspects of Eden I&R and drive the agency’s financial strategy and processes. Click here for details.
Accounting Manager: Manage the monthly accounting cycle and day-to-day accounting operations. Click here for details.
Community Resource Specialist: Be the person on the phone when someone calls 211. Click here for details or here if you're bilingual in Spanish and English.
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A woman in Oakland facing eviction called for help. She has a physical disability, Medi-Cal/Kaiser for her healthcare and receives Cal-Fresh. 211 staff referred her to Bay Area Legal Aid (Housing Legal Assistance), Coronavirus information emergency tenant protections and resources for renters, and Centro Legal De La Raza Tenants Right Project.
Click here to read more 211 call examples from July.
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211 By the Numbers - July 2021 |
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211 Alameda County
5,776* conversations handled
7,406 referrals provided
*Includes 45 calls for Covid-19 testing and vaccine appointment scheduling.
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Demographics
72% female
24% single mothers with minor children
53% Living with disabilities
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Conversations handled reflects both calls and two-way texts to 211.
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Average Call Length
5:42 minutes
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Average Wait Time
4:27 minutes
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Services Database
223 agency record updates
477 program record updates
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Housing Database
43 units added
2,171 records updated
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“The Hayward Operated Paratransit program (HOP) made it possible for me to visit my husband while he was in the hospital. The program is well run and very dependable. 211 staff are friendly and do a great job getting me a Lyft or an Uber. … Please continue your service. You are making a huge difference for many seniors.”
Since July 2020, the city of Hayward has contracted with Eden I&R/211 Alameda County to answer calls for its HOP, scheduling rides on Lyft and Uber for the city’s clients who receive subsidized rides.
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AHIP (AIDS Housing Information Project) |
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AHIP (AIDS Housing Information Project) offers housing and human services resource referrals to People Living with HIV/AIDS via a designated phone line and through one-on-one, in-person assistance at clinics and AIDS Service Organizations.
Last month, AHIP completed 169 calls and 6 face-to-face meetings with clients, provided 667 housing referrals and 157 referrals to services. AHIP completed 1 housing placement, 3 site visits and assisted 3 clients with Coordinated Entry System navigation and document readiness. Year to date, AHIP has provided assistance to 115 unduplicated clients.
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29 community web-based meetings & calls attended
39,479 website page views
11,051 website sessions/visitors
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Thank You to Our Partners |
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Donor Spotlight - Eden Area Foundation
This foundation was created from a planned gift of members of Eden United Church of Christ in Hayward. Since 2003, the foundation has granted over $4.6 million to local organizations serving children and youth, people in need, and community relations — including us.
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Partner Spotlight - Sleep in Heavenly Peace Alameda County
“No kid sleeps on the floor in our town” is this organization’s motto. Volunteers build beds for children who are sleeping on the floor. We’ve referred callers to them since 2019.
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