Spectrum Spotlight on Routers and Modems

Option to Upgrade to Wi-Fi 6 Router

Do you have a need? A need for Speed?



This is the recommended Router and Modem on display at Spectrum Store on Big Bend.

What is a Router? 

  A modem can connect a single device to the internet. However, if you have multiple devices or wish to use them wirelessly (Wi-Fi), you'll need a router. Spectrum introduced WIFI 6 to all Internet customers earlier this year. The change to WIFI 6 has been rolled out gradually to those customers who wanted or needed this upgrade. If you are happy with your router today, there is no reason to rush to change to Wi-Fi 6.

Why do I want Wi-Fi 6?  

 Wi-Fi 6 delivers faster speeds for streaming and allows more devices to connect to your router simultaneously. Coverage is often wider. Wi-Fi 6 also provides a more secure protocol than its successor, Wi-Fi 5. The combined dual radio provides seamless connection between the 2.4G and 5G frequency bands. Previously, routers logged each device into one or the other when you set up Wi-Fi connection.  If you have many devices and some are located at a distance like HD cameras located on lanai or garage, then you might benefit by the change to Wi-Fi 6. 

 Is there a downside? 

While most people will see improvements, only some of the newest connected devices can take full advantage of the additional WIFI 6 performance features.  Also, some of the 2.4G devices – notably thermostats - have difficulty connecting to the combined band radio of the WI-FI 6 router. If this happens one needs to call Spectrum Community Support so they can set the connection remotely.  Again, if you are happy with what you have, no need to change right now. There is no cost to upgrade to WiFi 6.

 How do I know if I have Wi-Fi 6? 

 If your router looks like this oval (see below), it might be. The best way to be sure is to check the back.  If the label reads “WiFi 6 Router” (see picture below), you are good. The change to Wi-Fi 6 has been rolled out gradually to those customers who wanted or needed this upgrade.  

Note: All new installations and repair replacements will be Wi-Fi 6.

Do I need to replace my Modem?  

 Modems that are either combined Modem/Router or below Docsis 3.1 will need to be upgraded to permit higher speeds. Inside VL, homes originally had combined cable modem and router units;  Spectrum sent out notices a several years ago to ask all residents to upgrade to a two unit configuration. Currently, we have approximately 35 homes that still have the combined unit and a total of 250 homes that are below the 3.1 standard.   

I have a need for Speed! 

How do I replace my current equipment? You can order upgrades through the My Spectrum App. This app is also the best way to install the new devices when they arrive.  The app will step you through the installation in a very user-friendly way.  Pro tip: If you rename the new router with the old router name, most of your devices will automatically connect to the new router!  The app provides a screen to change name (if desired) and the ability to screen shot to save a picture of your new name. 

Spectrum Community Support is also available by phone: 833-267-6094.