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Building a Better B-Line with Smart Cards!
Big changes are coming to B-Line this spring. We're upgrading our fare equipment on all buses, and by June 15, the way you pay your fare will look different. Our current GenFare fareboxes are being replaced with new equipment. There are no changes to the current fare structure, but this means the current paper passes with magnetic stripes will no longer work. Instead, you'll have three easy ways to pay.
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Token Transit App - Best for smartphone users. Download the free Token Transit app from your phone's app store. Buy fares directly from your phone and scan when you board. No need for exact change or physical cards.
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Smart Cards - Best for everyone else. Smart Cards are reloadable plastic cards with a QR code. Get yours at the Chico Transit Center or our customer service office. Reload online, by phone, or in person. One card works for all your rides.
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Cash - Still accepted! Our new Diamond fareboxes accept bills and coins, just like before. Exact change only - no change given.
Getting Your Smart Card
Smart Cards are currently available now at the BCAG and B-Line offices at 326 Huss Drive in Chico:
- B-Line Customer Service Office - Suite #125 - M-F - 8 a.m. to 5 p.m.
- BCAG Office - Suite #150 - M-F - 9 am to 3 pm
More locations to take care of Smart Cards will be added soon!
Exchanging Old Paper Passes
Old paper passes can be exchanged for a Smart Card with the passes loaded for you. You can visit the offices on Huss Drive or mail the pass you want exchanged to the same address. Old passes will also be able to be loaded on to the Token Transit app, if you use that. Please call (530) 809-4616 for more information on how to complete an exchange.
Reloading Your Smart Card
Once you have a Smart Card, you can add fares three ways:
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In person at either location above
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By phone (530-809-4616) - You will need to provide the code on the back of your card.
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Online at rider.tokentransit.com
What to expect during the transition
Between now and June 15, B-Line buses will temporarily have different equipment combinations as we complete the upgrade. Drivers are aware of this and are happy to help you navigate the appropriate way to pay your fare. You might see:
- Old GenFare fareboxes (paper passes still work here)
- New Diamond fareboxes and Token Transit validators (Token Transit, Smart Cards, or cash only)
- Both old and new equipment on the same bus
Questions? Call us at 530-809-4616 or stop by the Huss Drive offices in Chico. Our staff can help you get a Smart Card, download Token Transit, or answer any questions.
Thank you for riding B-Line!
We know change takes time, and we appreciate
your patience as we upgrade to serve you better.
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