I was conducting a group mastermind the other day and the subject of handling
problems and issues came up. While we all agreed that making the customer happy should be paramount in our decision making, that's easier said than done in the real world. It's even harder when it's your business, and your money that's at stake. The connectivity and access of today's world adds another dimension. So how should we react when something goes differently than planned?
The worst thing you can do is to look for why it happened. The customer doesn't care why, they only care that it happened to them. The importance and emotions of a wedding day are just fuel on the fire. (Read more here.)
Super Hero Update
Scarlett, Emma, Colleen, Matthew, Ava, Maya, Jane, Amy, Michele, Kathy, Mark, and Janet have said yes absolutely of course are you kidding: we're doing this.
MaybeRenee Mantone & Joe Catalano (10/9/16 wedding)
Maybe Kelli Griffin & Adam Grunstra (10/14/16 wedding)
Maybe Erika Strong & Jason Franklin (5/15/16 wedding)
Jennifer Apperson & Evan Pannkuk (9/18/16 wedding)
On the Farm
Orientation March 13
Don't forget our Kick-off Group Orientation on Sunday, March 13 from 4:00 to 5:00 pm in the Roosteraunt. We have a whole new Roosteraunt Menu we want to share with you as well as policy, handbook and farm updates for the new season. It's going to be a great year and we are excited to kick off the season!
After driving thousands of guests out to the strawberry fields and the apple orchard over the past 6 years, Mike McLaughlin is hanging up his tractor keys. Many guests have told us that Mike's friendly smile and easy-going manner rank among the things that most effectively define their GCF experience, and that's true for those of us who have had the good fortune of working with him for all these years as well. Thanks for the all the good times, Mike.
Anyone interested in driving a tractor this summer?
In the Brewery
The new sign is a sight to behold!
Our Pants Off double IPA will come online when either the Winter Ale or the DFB Black kicks.
Our barley went to its six-month home in Makers Mark barrels. To be released this fall.
In Other News...
The Loudoun County Board of Supervisors is coming for a visit on Friday. They wanted to learn how farm breweries really work, and they chose us as their model. Good thinking on their part.