05.15.2022
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou
It’s good to reflect on how this concept applies to everything we want to accomplish here at Lease Crutcher Lewis. Genuinely caring for those around you is integral to how our leaders lead, how we treat our peers and team members, how we interact with our trade partners and how our clients view us.
We can deliver a successful project by all accounts—schedule, budget, quality—but if our client doesn’t feel good about their experience with us, we won’t get hired again. The opposite also holds true. If we deliver a successful project and they feel good about us, we’ll get hired again every time.
Jim Crutcher is someone who truly embodies this concept. He is widely known and highly respected in the community. If you mention his name, everyone seems to know him and will speak very highly of him. My first-hand experience is that Jim always makes me feel like I’m the only person in the room—he remembers our last conversation, listens to what I’m saying and offers up some encouragement. I can’t tell you exactly what he said or what he did, but I can tell you that he always makes me feel good.
I encourage you to think about how you can make your peers, clients and subcontractors feel like they are the only people in the room, too.
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