The Built for Better Banking Newsletter - Sept. 2025

Union State Bank News & Events

Docking Family

Library Unveiled in Arkansas City


The Cherokee Strip Landrush Museum in Arkansas City filled to near capacity as community members and State dignitaries gathered to celebrate the opening of the Docking Library on Sept. 18th. The exhibit contains family heirlooms representing the legacy the Docking family left upon state government, institutions of education and the local community.

 

“This place is not only a place for learning and discovery, but also a tribute to probably one of the most remarkable families that I have been aware of,” said Lucas Goff, County Administrator for Cowley County. “Through this library their legacy will continue to inspire generations to come.”


The new library expands upon an original exhibit with the addition of numerous photos, displays and a recreation of the office used by both Robert and Bill Docking as they served as Union State Bank’s Chief Executive Officers.

Business Customers Urged To Use Fraud Prevention Tool


Union State Bank has seen a rise in check fraud, including counterfeit and altered checks. As such, the bank is urging commercial customers to take advantage of their fraud prevention tools, including enrolling in their Positive Pay check verification service.


“We have several products and features available to help safeguard your account, including our Positive Pay service,” explains Amber Groene, Union State Bank’s Director of Treasury Services. “Positive Pay significantly reduces the risk of check fraud by ensuring that only checks that match your pre-approved list are processed for payment.”


USB is proactively contacting at-risk customers to provide additional information about the Positive Pay service and encouraging enrollment. A letter will be mailed the first of October to all commercial account holders who are not currently enrolled in the service. 

Mike Burkhalter Named VP Director of Compliance

 

Union State Bank (USB) announces that Mike Burkhalter has joined the organization as a Vice-President and Director of Compliance.

 

“We are excited to have Mike join the Union State Bank team and look forward to the expertise and perspective he brings,” said Michael McWhirt, Union State Bank’s Chief Operations Officer.

 

With over 32 years of experience in the banking industry, Burkhalter provides an extensive knowledge base to share with Union State Bank including experience with national and regional banks, and as a compliance examiner with the FDIC.

 

“For me, it is all about solving problems for my business partners,” said Burkhalter. “I like to dig into the weeds and find paths for business units to meet their goals in establishing new products or finding more efficient ways to get our products into the hands of our customers.” 

Visit www.MyUnionState.Bank to learn more.

Who Wants To Be A Millionaire?

Understanding Lottery Scams

Winning the lottery or receiving notice of a prize is something most people dream about. With prize pools reaching near record breaking payouts recently, the lottery buzz is in full effect. Unfortunately, scammers exploit this excitement to trick consumers out of their money or personal information. Prize, lottery, and sweepstakes scams are among the most common forms of financial fraud, and they cost victims hundreds of millions of dollars every year.


These scams affect people across all age groups, but older adults are particularly at risk. Scammers often target retirees, who may have more savings and may be more trusting of official-looking communications. The FTC reports that thousands of consumers file complaints each year, losing hundreds of millions of dollars annually. In addition to direct financial losses, victims may also face identity theft if they share personal information such as Social Security numbers, bank account details, or copies of identification documents.


How the Scam Works:


Fraudsters contact victims by phone, email, text message, or even traditional mail, claiming the person has won a large cash prize, a car, or a sweepstakes. The message usually looks official, often using fake logos, seals, or even impersonating legitimate lottery or government organizations.


The catch? Before the prize can be released, the “winner” must pay certain fees, such as:

  • Taxes or customs duties
  • Processing or administrative costs
  • Shipping or handling charges


Victims who pay never receive their prize. In some cases, scammers keep coming back with new reasons for additional fees, stringing victims along until they realize they’ve been defrauded.


Red Flags to Watch For:


Several warning signs can help identify a potential scam:

  • Remember: You can’t win if you didn’t enter.
  • Never pay fees to claim a prize. Legitimate contests cover all costs associated with prizes.
  • Verify independently. If you receive a suspicious notice, contact the organization directly using official contact information, not the number or email provided in the message.
  • Be skeptical of unsolicited calls or messages. Government agencies like the IRS or FTC will never notify you of a lottery or sweepstakes win.
  • Report scams. Victims can report incidents to the FTC (ReportFraud.ftc.gov), the U.S. Postal Inspection Service, or local law enforcement.


The promise of sudden wealth is a powerful lure, and scammers count on excitement to cloud judgment. By knowing the warning signs and sharing this knowledge with friends and family, especially older relatives, you can reduce the risk of falling victim. Remember: if it sounds too good to be true, it probably is.


Disclaimer: The advice provided in these articles are for informational purposes only. It is recommended that individuals consult with financial professionals for personalized guidance. Read more articles here: https://www.myunionstate.bank/finance-blog

texting-girl-sm.jpg

Please Report Scams


If you spot a scam, please report it to the Federal Trade Commission.

• Call the FTC at

1-877-FTC-HELP

(1-877-382-4357)

or TTY

1-866-653-4261.

• Go online: ftc.gov/complaint


Your report can help protect other people. By reporting fraud, you can help the FTC’s investigators

identify the scammers and stop them before they

can get someone’s hard-earned money. It really makes a difference.


Information provided courtesy of Federal Trade Commission. FTC.gov/PassItOn

Remember: We will NEVER reach out to you over the phone or through a text message unexpectedly, and request any of the following info:


• Full account #


• Personal Info like Social Security # or Date of Birth


• Online Banking Username and/or Password


• Full debit card # or CVV Code


• Debit Card PIN


• One time passcodes provided by the bank for digital verification purposes


• Driver’s License Information

For additional information about online scams and cybersecurity visit our website: https://www.myunionstate.bank/services/mobile-and-online-banking/online-security-tips

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