The Built for Better Banking Newsletter - Dec. 2025

Union State Bank News & Events

Gary Watkins and Marcene Carstensen Retire at Year End


Union State Bank recently celebrated the retirements of two long-time employees within the organization. Marcene Carstensen, Mortgage Loan Officer in Newton, and Gary Watkins, Commercial Loan Officer in Wichita have concluded their careers.

 

“As you embark on these exciting new chapters, I want to express my sincere appreciation for the dedication, hard work, and insight each of you have shared over the years,” said Eric Kurtz, Union State Bank President and CEO. “Your contributions have left a lasting impact, and you will both be greatly missed.”

 

Carstensen has been with USB since the organization merged with Midland National Bank in 2020. She had joined Midland in 1996. Carstensen held the role of mortgage lender throughout her tenure with both organizations.


Watkins has worked at Union State Bank for almost 10 years as a commercial lender, starting in January of 2016.


“I will miss the people I have had the pleasure to work with and the customers who I have built not just financial relationships with but personal as well,” said Watkins. 

Jessie Nikkel Joins Union State Bank as Mortgage Lender


Union State Bank announced that Jessie Nikkel has joined the organization as a Vice-President and Mortgage Lender, NMLS# 472466.

 

“Jessie joins us with experience in the industry and a shared focus on delivering excellent service,” exclaimed Victoria Hemphill, Union State Bank’s Mortgage Processing and Servicing Manager. “We’re excited to have her onboard and look forward to the positive impact she will bring as we continue supporting our customers and partners.”

 

With over 40 years of experience in the finance industry and mortgage lending, Nikkel will continue to assist customers with their home loan needs.

 

“I guess you could say banking runs in the family. My Grandmother and Mother were both bankers,” said Nikkel. “I began my career in banking as a Senior in high school and have had the opportunity to work in every department of a bank, with the exception of Insurance and Trust departments.”


Within her new role, Nikkel has made it a goal to focus on “building relationships.”


“My favorite part of my job is assisting our customers with their financial needs,” said Nikkel. 

USB Reflects on a Year of Change, Growth and Community Impact

 

The year 2025 was defined by meaningful transitions, enhanced services, and a deep commitment to the communities USB serves.


The most significant moment of the year was the passing of longtime leader William “Bill” Docking, whose influence shaped the bank and the region for decades. Docking’s legacy was honored through multiple community tributes.


Union State Bank also made strategic updates to its account offerings in 2025, announcing the end of its partnership with Kasasa while introducing enhancements designed to better meet customer needs. 


Protecting customers from fraud remained a key priority throughout the year, particularly for commercial clients. Union State Bank encouraged business customers to adopt Positive Pay, a fraud prevention tool that helps detect and prevent unauthorized or altered checks. 


Leadership transitions were another major theme in 2025. The addition and advancement of experienced banking professionals strengthened Union State Bank’s local leadership teams and reinforced its commitment to relationship-driven banking in the communities it serves. 

Visit www.MyUnionState.Bank to learn more.

Stay Ahead of Fraud:

What Customers Should Know for 2026

As technology continues to change the way we bank, fraudsters are also evolving their tactics. In 2026, experts predict that scams targeting consumers will become more sophisticated, happen more frequently, and become harder to spot. Staying informed and vigilant is the first line of defense for anyone managing their money.


One of the fastest-growing threats is synthetic identity fraud, where criminals create fake identities by combining real and fabricated information. These identities can be used to open accounts, obtain loans, or make purchases, sometimes going undetected for months. Customers can protect themselves by regularly checking credit reports, monitoring account activity, and promptly reporting any suspicious transactions.


Phishing and social engineering attacks are expected to rise in sophistication. Fraudsters often impersonate banks, government agencies, or even friends and family in emails, texts, or phone calls. These messages are designed to create urgency, prompting recipients to click links or share personal information. Always verify the source before responding to any unexpected request, use multifactor authentication when available, and avoid clicking links or downloading attachments from unknown senders.


Another emerging concern is fraud targeting digital wallets and peer-to-peer payment apps. As more consumers adopt these convenient tools, criminals exploit weak security measures to initiate unauthorized transfers or create fake apps that steal credentials. Protect your accounts by only downloading official apps, setting strong and unique passwords, and monitoring transactions regularly.


Business email compromise (BEC) scams are also expected to impact customers who manage small businesses or handle payments. These schemes often involve fraudulent invoices or requests that appear to come from trusted partners. Always verify payment requests with a second communication channel, double-check account details, and educate employees about the red flags of these scams.


In addition, AI-assisted fraud may become more prevalent in 2026. Deepfake technology and AI-generated communications could make it easier for scammers to impersonate trusted individuals in audio, video, or text. Customers should remain cautious, especially when receiving unexpected requests for money or sensitive information, and confirm instructions through independent channels.


Despite these challenges, there are simple steps that can help customers stay protected. Regularly monitor all accounts and credit reports, set up account alerts for unusual activity, use strong and unique passwords, and be skeptical of unsolicited communications. Financial institutions often provide a variety of resources. Union State Bank provides real-time fraud protection alerts through EnFact®, offers debit card monitoring and management through CardValet®. USB also offers Positve Pay check fraud protection for commercial customers.


Being aware of these trends and taking proactive steps can greatly reduce the risk of becoming a victim. Fraud may be growing in complexity, but informed and cautious customers remain the strongest defense. By staying alert, verifying requests, and utilizing security tools, consumers can safely navigate the evolving financial landscape in 2026.



Disclaimer: The advice provided in these articles are for informational purposes only. It is recommended that individuals consult with financial professionals for personalized guidance. Read more articles here: https://www.myunionstate.bank/finance-blog

texting-girl-sm.jpg

Please Report Scams


If you spot a scam, please report it to the Federal Trade Commission.

• Call the FTC at

1-877-FTC-HELP

(1-877-382-4357)

or TTY

1-866-653-4261.

• Go online: ftc.gov/complaint


Your report can help protect other people. By reporting fraud, you can help the FTC’s investigators

identify the scammers and stop them before they

can get someone’s hard-earned money. It really makes a difference.


Information provided courtesy of Federal Trade Commission. FTC.gov/PassItOn

Remember: We will NEVER reach out to you over the phone or through a text message unexpectedly, and request any of the following info:


• Full account #


• Personal Info like Social Security # or Date of Birth


• Online Banking Username and/or Password


• Full debit card # or CVV Code


• Debit Card PIN


• One time passcodes provided by the bank for digital verification purposes


• Driver’s License Information

For additional information about online scams and cybersecurity visit our website: https://www.myunionstate.bank/services/mobile-and-online-banking/online-security-tips

LinkedIn  Facebook  Instagram