Logisoft's partnership with Senso is special because both organizations are committed to providing comprehensive solutions that empower K-12 districts to thrive. What sets Senso apart is its unique origin—a company led by an owner who is also a developer, ensuring that products are built with a deep understanding of user needs. Senso ensures that every district finds the right bundle of products, all operating on a single software platform to eliminate network lags. 

Today we'd like to introduce you to Service Desk by Senso, an all-in-one solution that helps you streamline IT support and incident management. This FREE premium tool allows you to create and raise tickets, visualize tasks, streamline workflows, and effortlessly manage issues with a free, cloud based solution.

Ticket Creation

By using an email address generated by Service Desk, users are able to send an email which will be automatically converted into a ticket. Users can effortlessly add attachments such as screenshots to support their technical query.

Time Tracking

Technicians can record the amount of time they dedicate to each ticket, along with a description. This information can be used to generate visuals that illustrate how your team is spending their precious time.



Responses

Establish direct communication between a tech and user using the Toolbar which can be loaded on any device with the free Senso Client. Responses are tied to the ticket, ensuring that if the ticket gets reassigned, the communication history is maintained.

If the freemium version of Service Desk isn't robust enough, ask us about Service Desk Pro including Remote IT Support. Your techs can remote into a device directly from the cloud-based ticket, enabling your team to provide support regardless of the device location, resulting in quicker resolution times.

The Senso all-in-one software stack integrates online safety tools that protect students both inside and outside the classroom, management solutions designed to enhance classroom focus and productivity, and robust device management tools that equip IT teams with the necessary resources to thrive. Reach out today to learn more about Senso with a personalized demo!

Logisoft Computer Products, LLC

888-LOGISOFT| lcpsales@logisoft.com | www.logisoft.com