Student Services Outcomes

Assessment Bulletin

October 2022

A special publication from the Office of Institutional Assessment and Accreditation to support student and academic support units in defining and assessing meaningful outcomes for continuous improvement. 

Surveying Your Tools

Hello my Student Services friends!

If you have ever tried putting together furniture, then you know having the right tools for the job is essential. Have five different hex keys, but none fit? Have standard wrenches but need metric? Completing the task becomes very difficult, if not impossible. Well, the same goes for assessment!

It is essential to choose - or create - the right tool to answer your questions. That's why alignment between your student services outcome and measurement tool is so important; you want to ensure you are truly measuring what you are most interested in. And, if you are using a survey as your measurement tool, there are a lot of ways you might not be collecting the data that you think you are. Students may interpret your questions differently or be biased to answer a certain way based on your survey structure, wording, or response options.

If you are interested in learning more about best practices for creating surveys, join us for our survey design workshops this semester on October 28th and November 4th or register for our asynchronous Survey Design Folio Course. Please see the sections below for details and registration. 

IAA is also holding Student Services Charrettes in November to provide an opportunity for units to receive peer feedback and learn more about Student Services Outcomes assessment across the university. To help us prepare for these events, please use this Google form to indicate which charrette event listed below works best for you.

Statesboro Campus

Wednesday, November 30th

1:00 pm - 3:30 pm

Armstrong Campus

Friday, December 2nd

9:30 am - 12 pm

All the best,


Survey Design Workshops for Fall 2022

Survey Design Basics

Friday, October 28

2:30-3:30 p.m.


Register Here

If you’ve ever wanted to know more about your students but wasn’t sure how to ask, this may be the workshop for you! The IAA team is here to explain how a well-designed survey can be used as an assessment tool to gather insights relevant to your student outcomes. After an overview of the survey design process, we will share some best practices for drafting survey items including guidelines for collecting meaningful demographic information.

Learning outcomes:

  • Explain how surveys can be used as a meaningful and manageable assessment method
  • Describe the survey design process
  • Apply best practices for writing survey items
  • Explain the appropriate use of demographic information collected from surveys

Creating Surveys in Qualtrics

Friday, November 4

2:30-3:30 p.m.


Register Here

Qualtrics is an excellent option for creating and administering surveys and includes some robust data analysis and reporting tools. This software can streamline the use of surveys for collecting assessment data. If you’ve never used Qualtrics before, the IAA team if offering this workshop to introduce you to the basic features you need to get started building and distributing your first survey.

Learning outcomes:

  • Create a new project in Qualtrics
  • Add different survey item types
  • Set up display logic for survey items
  • Create a survey distribution 
  • Access survey results

Survey Design Folio Course

This asynchronous Folio course provides best practices for designing a survey for assessing student outcomes, starting with planning the survey structure, through developing survey items, to distributing the survey and collecting data. The course is designed for Student Services Outcomes assessment but may be beneficial for indirect assessment of Student Learning Outcomes. 

Learning Outcomes

  • Define the purpose and scope of your survey
  • Follow best practices for writing survey items
  • Make a plan for survey distribution
  • Determine a strategy for data collection and analysis
Register Here

Student Services Outcomes Assessment documents for Fall 2022 are due by close of business on Friday, December 16, 2022.

Institutional Assessment and Accreditation (IAA) works collaboratively with faculty, staff, and administration to ensure the quality of the programs and educational experiences offered by the university, addressing the unique assessment needs of courses, departments, colleges, or units through individual and group consultations, professional development workshops, recommendations for technology implementation, and best practice reference materials.

Student Services Assessment Website
Assessment Services Request Form