Student Services Outcomes

Assessment Bulletin

September 2022

A special publication from the Office of Institutional Assessment and Accreditation to support student and academic support units in defining and assessing meaningful outcomes for continuous improvement. 

Supporting Student Success through Assessment


Greetings my Student Services friends!

With the Fall semester well under way, I hope that you have had some time to breathe. At the end of last semester, you either developed an assessment plan or identified your first improvement plans. Now is the time to put those plans into action! You will have the opportunity to share the data collected this semester in your Fall 2022 assessment document due Friday, December 16th. 

Responding to IAA Feedback

Hopefully you have also had a chance to reflect on the IAA feedback for your Student Services Outcomes Assessment documents sent on Friday, August 26th. We know that this process is new for many of you, and you're still growing in your assessment roles. If you find yourself a bit overwhelmed, you are not alone! Remember improvement is part of the process, and we are here to support you. We hope that you found the IAA feedback helpful for strengthening your assessment practices.

Some of you have already reached out about making changes to further improve your Student Services assessment process this semester that differ from what was included in your Spring 2022 assessment documents. That is perfectly acceptable! Any changes to your assessment process or measurement tool for this semester would be reflected in your Fall 2022 assessment documents. 

Upcoming Events

In addition, we are hosting two survey design workshops this semester since many of you utilize surveys in your assessment process. Please see the bottom of this message for more details and registration! 

Based on positive feedback we have received, IAA is also offering Student Services Charrettes again in November to provide an opportunity for units to receive peer feedback and learn more about Student Services Outcomes assessment processes across the university. We are tentatively planning to host a charrette on the Statesboro campus on Wednesday, November 30th from 1:00 pm - 3:30 pm and on the Armstrong campus on Friday, December 2nd from 9:30 am - 12 pm. To help us prepare for these events, please use this Google form to indicate which charrette event works best for you.

Recognition and Appreciation

We know assessment takes a lot of time and effort, and it was a pleasure to highlight some excellent examples of Student Services assessment from Leadership & Community Engagement, Career & Professional Development, the Academic Success Center, and the Counseling Center at the Learning Improvement & Assessment Expo in August.

Thank you for your engagement in Student Services Outcomes assessment to showcase how our student and academic support services support student success. 

As always, feel free to request a consultation if you have questions or would like to talk through any of your assessment processes. 

All the best,


Survey Design Workshops for Fall 2022

Survey Design Basics

Friday, October 28

2:30-3:30 p.m.


Register Here

If you’ve ever wanted to know more about your students but wasn’t sure how to ask, this may be the workshop for you! The IAA team is here to explain how a well-designed survey can be used as an assessment tool to gather insights relevant to your student outcomes. After an overview of the survey design process, we will share some best practices for drafting survey items including guidelines for collecting meaningful demographic information.

Learning outcomes:

  • Explain how surveys can be used as a meaningful and manageable assessment method
  • Describe the survey design process
  • Apply best practices for writing survey items
  • Explain the appropriate use of demographic information collected from surveys

Creating Surveys in Qualtrics

Friday, November 4

2:30-3:30 p.m.


Register Here

Qualtrics is an excellent option for creating and administering surveys and includes some robust data analysis and reporting tools. This software can streamline the use of surveys for collecting assessment data. If you’ve never used Qualtrics before, the IAA team if offering this workshop to introduce you to the basic features you need to get started building and distributing your first survey.

Learning outcomes:

  • Create a new project in Qualtrics
  • Add different survey item types
  • Set up display logic for survey items
  • Create a survey distribution 
  • Access survey results

Student Services Outcomes Assessment documents for Fall 2022 are due by close of business on Friday, December 16, 2022.

Institutional Assessment and Accreditation (IAA) works collaboratively with faculty, staff, and administration to ensure the quality of the programs and educational experiences offered by the university, addressing the unique assessment needs of courses, departments, colleges, or units through individual and group consultations, professional development workshops, recommendations for technology implementation, and best practice reference materials.

Student Services Assessment Website
Assessment Services Request Form