Studio Policies & New Technology!

New 5 Minute Arrival Policy

Starting March 1, 2019 our late arrival policy will now be 5 minutes to enter the studio, per OTF corporate. The reason for this is member safety, since the warm up and demo is over, we want to ensure members have a safe and effective workout. Thank you all in advance for your understanding and for helping us keep our OTF Community working harder and smarter!

Waitlist and Late Cancel Policy

Do you sign up for multiple waitlists? Forget what class you signed up for? Then read this.

You must cancel your class 8 hours prior to the class start time in order to avoid any fee's or loss off sessions. Unlimited members incur a $12 fee for no-showing or late canceling. Elite and Basic memberships as well as class pack holders lose the session.

After 5 minutes, you cannot enter the studio, per the new safety policy above.

There really is no better way to explain this than with a Q&A...so lets get to it!

Waitlist & Late Cancel Policy Q&A's

Can I book into multiple classes?

We strongly advise you against booking into multiple classes. While we have waitlists, they often move rapidly. If you do book into multiple classes, we reserve the right to follow all late cancel and charge policies and you may incur a charge or lose a class.

Can I cancel my second booked class and not get charged when I arrive for the class I chose?

No. If you book two classes, arrive for one and tell the desk to remove you from another, that is still a late cancel - just in person! To avoid late charges, we recommend not booking into two classes, or if you do, stalk your app and remove yourself rom the class you plan not to attend as soon as you know which class that is. Remember, we have a 8 hour cancellation policy. When in doubt - over communication is always better.

Can I call the studio to ensure I don’t get the late cancel fee?

We appreciate you calling the studio to let us know you won't be attending class - it helps us fill the spot with someone from the waitlist or a new potential member! However, the late fee still applies unless there is an extenuating circumstance (traffic, work issues, sickness, etc.) We keep track of these mishaps in your profile and try to be reasonable while still adhering to our corporate policies!

Should I depend on my text to know I’m off the waitlist or should I always be checking my app?

You should always be checking your app and managing your calendars accordingly. While our Sales Associate's do their best to text people when they get off the waitlist, their other tasks and in-person member issues always come first. This text is coming from a real person, and is a courtesy.

What happens if I get into the waitlist overnight after I go to sleep for a morning class?

You are responsible for the classes that you sign up for. You should go to sleep assuming you will get in. If there is a chance that you will not want to attend in the morning, we recommend removing yourself from class to avoid any late charges and you can always reassess the situation in the morning when you wake up (and if there is availability in the class). If you get in overnight, and then do not attend or late cancel - the regular fee or loss of class session will occur.

Orangetheory Fitness Swampscott |