Agent Update - Claims

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New Direct Repair Program

We are excited to announce that we have created a new auto Direct Repair Program (DRP) for our property and casualty companies.


We went live last month with our test shops and are adding shops weekly. We would love your feedback on any local shops you would like to recommend for us to add to our program. We believe that agent involvement is important and it benefits our agents and customers alike.


If you have any shops you would like recommend, please complete the online DRP Referral Form and we will reach out to them to discuss adding them to our program.

Details

Is this for auto or property? 

The new program is for auto and specifically auto body shops


For towing/roadside assistance providers, please refer to the Questx flyer and referral form.


What about property? 

We do not have a contracted program for property, however, an updated List of Area Property Restoration Vendors is available on our agent portal and in the Resources section below. 


How can an auto shop be added to the program?

When an auto shop is referred to us, via the DRP Referral Form, we will contact the shop to determine if it fits our customer service and repair quality expectations. If so, we will contract with the shop confirming our expectations and they will be added to the program.


What is the benefit of using a DRP shop? 

In general, having a contract in place with a shop speeds up the approval process and a full warranty is provided on the repairs made for the duration the customer owns the vehicle.


Does a customer have to use a DRP or property vendor from the list?

No, this is a customer service option only. A customer can choose any shop/restoration vendor they prefer to work with.


Is there a list of currently approved DRPs?

Once the DRP list is compiled, it will be available on our agent portal.


Who is my point of contact for questions about the DRP?

Don Holland, Auto Physical Damage Supervisor or APD Supervisor, 503.769.3911 or via email dholland@unitedheritage.com

Claim Resources

More information regarding towing and roadside assistance claims through Questx, including a towing provider referral form below, along with a list of area property restoration vendors.


The auto Direct Repair Program list will be posted as soon as it is compiled. 

File A Claim
Refer an Auto Body Shop

Contact Your Marketing Representative

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Mike Joy

Vice President, Marketing Oregon

Direct Phone: 541.990.5596

E: mjoy@unitedheritage.com

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Wendi Palumbo, CIC, CISR

Sales Enablement Manager

Idaho

Direct Phone: 208.861.3405

E:wpalumbo@unitedheritage.com

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Greg Bowen, M.B.A.

Senior Marketing Representative, Utah

Direct Phone: 385.226.6082

E: gbowen@unitedheritage.com

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