This Successful Solutions issue focuses on trainings for managers
COVID-19 Update: Doing Business Virtually

The COVID-19 pandemic is impacting all organizations, no matter their size and location. Many organizations are now re-assessing their use of in-person meetings and events and considering virtual meet-ups.

ODLS has resources to develop and deliver virtual training sessions and meetings. We have helped many of our clients not only create custom e-learning modules but also to transfer existing classroom-based training into e-learning modules. 

During this time of great upheaval, many of our clients are coming to us with requests to provide virtual training sessions with little preparation time and/or limited budgets. We would like to let our past, present and potential future clients know that should you have the need for immediate assistance with deploying virtual learning or meetings,  please contact us

We will do our best to help provide a solution. 

Now, back to our regularly scheduled spring newsletter.

Director's Greetings

Spring is here and many will undertake the annual ritual of "Spring Cleaning". As we prioritize what to clean out or spruce up at home, we should also consider "cleaning up" our training curricula at work.
As human resources professionals, many of us are involved in deciding what training is offered to our employees and managers. We all understand the importance of building the core competencies of our managers such as coaching, communicating, providing feedback or managing performance. Yet, when was the last time you objectively reviewed your management development curriculum? Are you offering trainings that your managers agree align with their priority development needs? Do your trainings include current best practices, like managing remote employees? Are the training sessions utilizing a blended-learning approach that leverages pre-work, integrates online skills assessments or offer post-session webinars to support the application of learnings?
This issue focuses on best practices for the design and delivery of management development training curricula. Our first Client Spotlight features the Massachusetts Division of Banks, for which we designed a highly customized training series for their entire management team. We also feature an upcoming two-day leadership development program which we will be delivering for the American Association of Residential Mortgage Regulators. Our Recommended Vendor is Star 360, which offers easily customizable online 360-degree assessments . Our Staff Spotlight features a contract senior consultant and executive coach who also happens to be our past (semi-retired) executive director of the UMass Donahue Institute - Lynn Griesemer. Lastly, our Tips article focuses on 10 best practices for building a world-class management development curriculum.

For information on how we can help your organization with its Organizational Development Consulting, Learning Solutions, and Event Management needs, read on, and be sure to visit us at  www.donahue.umassp.edu/odls .

Please take care during this unique time of caution and perseverance. 

Dana L. Henry, ODLS Director
(413) 896-6140

What's New!

New Manager 
Skills  Development SeriesNewManagerSeries

This training series is designed for managers with little to no experience managing direct reports. These learning modules focus on core skills that any manager should master to be effective in engaging, developing and retaining talent, and driving the performance of their team members. Each session is designed to engage the participant and to stimulate dialogue so that new managers can also learn from their peers.
This learning series is paired with reflection questions and learning assignments designed to further support skill development and behavior change.
The link below offers a suggested delivery sequence in Learning Series 1 and 2. Alternatively, each session can be offered independently. These modules can be delivered in half-day or full-day sessions depending on the level and number of activities.

In This Issue
Our Staff
We are here to serve our clients and support 
their success. 
Was this issue of Successful Solutions forwarded from 
a colleague?
American Association of 
Residential  Mortgage Regulators (AARMR)AARMR

AARMR contracted with us to design and deliver a two-day leadership development program for approximately 100 of its members. This audience comprises of mid- to upper-level managers from public sector state financial regulators, the mortgage industry, banks, and financial service companies. This will be scheduled at a future date TBD. 

Find out about our learning objectives.

Division of Banks (DOB) Manager Development CurriculumDoB

We provided the Massachusetts Division of Banks with a management skill development series for approximately 30 of its managers, who oversee approximately 120 union staff comprising bank examiners, license examiners, and administrative personnel. Our training series focused on core skills all managers should master to be effective in engaging, developing and retaining talent, and driving the performance of their team members.

Learn more about the curriculum.

Extended Staff Spotlight: Lynn Griesemer, Senior Consultant and Executive CoachLynnGriesemer
Lynn Griesemer
J. Lynn Griesemer, Ed.D., M.P.A. retired in 2018 after serving for 31 years with the UMass Donahue Institute. During that time, Dr. Griesemer served as the associate vice president for economic development at the UMass President's Office for 25 years and executive director of the UMass Donahue Institute for 19 years. She is also an adjunct professor in the Public Policy and Administration program at UMass Amherst. Prior to joining the University, Dr. Griesemer was the Executive Director of the Northeast Regional Exchange, a seven-state, non-profit collaborative in education for New England and New York. she also held a faculty position at the University of Rhode Island and was the director of an education research and evaluation center.

Dr. Griesemer holds a bachelor's degree in mathematics from Cedar Crest College, a master's in mathematics education from the University of Tennessee, and a master's in public administration from the Kennedy School at Harvard University, where she was a Littauer Fellow. She received her doctorate in educational administration and curriculum from the University of Tennessee.

Since the formation of the UMass five-campus system in 1991, Dr. Griesemer has worked closely with the UMass President's Office, managing several system-wide projects in economic development and related areas. 

As an example of her recent consulting work, Lynn has provided is strategic planning and executive coaching to the Greater Boston Regional Compact. She was also recently involved in leading a workforce planning initiative for the Department of Environmental Protection.

In her semi-retirement, Lynn continues to provide consulting services to a number of clients.

Recommended Vendor: STAR 360Star360

STAR 360 was founded in 1996 as a joint venture between organizational development consulting and technology companies. They focus on creating technologies that help people improve and gather data to show improvement.

STAR 360's mission is to inform, guide, accelerate and sustain skill improvement. Their people, technology and processes are mission-driven, providing exceptional expertise, technology, service and relationship skills to every client, regardless of their size.

STAR 360 has collected survey data from millions of people across 45 countries and in dozens of languages. Their clients range from Fortune 50 companies to one-person consultancies.
STAR 360 is innovating in the assessment space with their unique products like:  
  • Self-debriefing 360 Reports™ 
  • Custom, Templates, or Ready-To Go Surveys
  • Always Full-service and Affordable Pricing
Useful Resources
Top 10 Tips for Developing an Impactful Management Development Curriculumtoptentips

Designing and developing an entire management development curriculum is daunting to undertake. First you must address:
  • Who is the target audience? (e.g., new managers, mid managers, senior level executives; etc.)
  • What is the focus of the training curriculum? Is the goal to develop specific competencies for the target audience?
  • When will the training be delivered? Will it be delivered multiple times? Does it need to be spread out over months or offered in short sessions to accommodate the manager's schedules?
  • Why is this training curriculum needed at this time?
  • How should this training be delivered for this target audience? Where are they located?
However, anyone who has designed training curricula knows that the answers to these seemingly simple questions can be very complex. Since every group of managers in every organization has unique challenges and development needs, that means that no two manager development curricula are exactly the same. 

Helpful Links Helpfullinks

Professional Development Vendors
  • Real Cool Productions: Full-service video, animation, and mixed media production company in Boston that services global businesses.
  • CommonLook: Provider of software products for achieving compliance with PDF and document accessibility standards through a process called Remediation. 
  • Tara Hall: Independent graphic and web-design consultant.
Professional Development Resources
Professional Learning Associations
UMass Donahue Institute
Organizational Development & 
Learning Solutions
1 Beacon Street, Floor 31
Boston, MA 02108
(617) 287-4068
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