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BBB
HOT TOPICS
Better Business Bureau® Serving Metropolitan New York, Long Island, and Mid-Hudson Region
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Summer 2020 Accredited Business Newsletter
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BBB Serving Metro NY Announces New Board Chair
Nielsen's Eric Solomon Assumes Chairman Role
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On Tuesday, May 12, 2020, Eric Solomon, Senior Vice President of Client Relations at Nielsen, was elected as Chairman of the Board for BBB Serving Metropolitan New York. He has served as a Vice Chair and is a member of the BBB Board of Directors.
Mr. Solomon is a member of the Nielsen Global Media Client Solutions team, responsible for leading a key part of the National Media business. He is a frequent speaker at industry events, including Nielsen’s own National Client Meeting and Consumer 360. Solomon holds an MBA from Columbia Business School and a BS in Economics from the Wharton School.
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Eric Solomon, SVP Client Relations, Nielsen
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Mr. Solomon assumes the BBB Chair’s responsibilities from Michael Portegello, Partner of Assurance Services and Northeast Markets Growth Leader at EY, who served as Board Chairman since 2016 and remains a BBB Board member.
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COVID-19 (Coronavirus) Frustrations Highlighted in Recent Consumer Reviews & Complaints
New Better Business Briefing Tracks 3 Months of Pandemic Complaints
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The International Association of Better Business Bureaus released an updated
issue of Better Business Briefing this month, which provides more information on how businesses across North America are feeling the effects of COVID-19 (coronavirus).
This new data collected from BBB.org shows that the surge in COVID-19 related consumer reviews and complaints observed in March has continued to increase through May.
According to the data - which you can view by clicking
here or on the image accompanying this article - complaints and reviews related to the COVID-19 pandemic made up 12.4% of all complaints and reviews submitted to BBB from March through the end of May this year. Of the nearly 54,000 such complaints and reviews filed between March and May 2020, 3,819 were filed against businesses in the New York / New Jersey region. Many of the complaints and reviews concerned travel,events, and ecommerce transactions.
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Dear Accredited Business Leader,
I hope that you, your colleagues, your families, and loved ones are well and safe. As New York State moves into reopening Phases 2 and 3, many businesses are beginning to restart or ramp up their operations. As business leaders evaluate the complications that reopening can bring, it is also becoming important for businesses to consider how to respond to the growing community dialogue about diversity, inclusion and racial justice.
Your Better Business Bureau is looking to hear from you, our Accredited Business leaders, about your company's experiences and needs as they relate to the coronavirus pandemic and issues surrounding diversity, equity, and inclusion.
Please take a few minutes to fill out our
Accredited Business Survey.
The survey is short and your answers will help our BBB plan ways to serve your business in the future.
We are working to be a resource to you - during this time, and always. Please
contact us
if we may be of assistance.
Sincerely,
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Claire Rosenzweig, CAE
President & CEO
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BBB FORUM, WEBINARS & RESOURCES
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BBB Foundation of Metro New York is pleased to announce the next
Forum on
Corporate Responsibility on July 28, 2020, from 1:00 - 2:30 pm EDT
. This is the thirteenth Forum on business responsibility issues, and the first to be conducted online - entirely
free
for registrants - in a shorter, national "Special Edition" webcast entitled
Turning Point: CSR In a Time of Crisis
.
BBB Forum 2020 will feature key insights for business and community leaders about:
- Diversity and Inclusion: how leaders can think and plan to take effective action steps
- Corporate Responsibility Trends: a look at next steps for CSR (corporate social responsibility)
- Workplace Health and Safety: what has changed with the pandemic
Keynote Speaker:
Sandra Sims-Williams, Senior Vice President of Diversity & Inclusion, Nielsen
Featured Speakers:
Laura Gitman, Chief Operating Officer, BSR
Devon Leahy, Vice President, Sustainability, Ralph Lauren
Jessica Wollmuth, Principal, Climate Change and Sustainability Services, EY
Click
here
to learn more and register at no cost.
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Veteran Ventures: A Veteran Professional Development Summit
Tuesday, June 30
12:00 Noon - 3:00PM EDT
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Veteran leadership, enterprise and businesses have created jobs, opportunities and support for the American Economy. Unfortunately, during the ongoing pandemic, veterans have been hit by one of the greatest job losses in decades. However, that doesn't mean that our Veteran community should be without hope.
Better Business Bureau Serving the Pacific Southwest, in partnership with
GoDaddy
, is excited to host the first Veteran Ventures Summit on
June 30, 2020
. This virtual summit will provide information about current job offerings, free short-term training, and certification programs to accelerate the entrepreneurial process. To learn more and register, click
here.
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Ask The Experts - Cleaning & Sanitizing Your Business During the Pandemic & Beyond
Tuesday, July 2
12:00 Noon - 1:00PM EDT
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Now more than ever, proper cleaning and sanitizing is critical for workplace and customer safety. Join BBB and the West Seneca Chamber of Commerce as we welcome experts from HJS Supply Company. Click
here
to register for this free interactive webinar.
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BBB Webinar - Avoiding Pandemic Scams: Tips for Businesses and Nonprofits
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Robin Eichen, Esq., Senior Attorney of the Federal Trade Commission discusses scams that can affect businesses, which are popping up because of the pandemic. BBB's Melanie McGovern also shares information about recent consumer scams reported to BBB's Scam Tracker
SM
and both have helpful tips on how to protect yourself and your organization. Click
here
to view the free webinar recording.
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Back to Business - What You Need to Know About Reopening
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As New York State regions enter Phases 2 and 3, and more businesses begin to reopen, there are still many questions that employees and employers have about what the new workplace environment will be like and what health and safety procedures must be in place. Employment and business law attorneys from Hurwitz & Fine, P.C. help to walk you through what you need to know in this
free webinar recording.
Please note that this program is not intended as, and should not be regarded as legal advice: for legal guidance, please consult a qualified attorney with appropriate expertise.
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BBB Institute for Marketplace Trust Publishes New Report
What Businesses and Employers Can Do To Help Applicants Avoid Job Scams
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Employment fraud has been on the rise during the pandemic, according to a
new report
from the BBB Institute of Marketplace Trust. The Institute recommends employers take the following courses of action to help applicants avoid losing money to job scams:
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- Post all jobs on your website in an accessible way so job applicants can confirm which jobs are legitimate.
- Be consistent about how and where you post all open positions to ensure consumers can easily confirm job announcements and offerings.
- Explain in detail your company’s hiring process and be sure you are consistent with that policy.
- Post tips and other resources for consumers visiting the employment section of your website.
- Help BBB Institute and others spread the word about job scams and how to avoid them by encouraging consumers to learn more at BBB.org/EmploymentScams.
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New York City Enters Phase 2 of Reopening, All Other NYS Regions in Phase 3
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New York City entered Phase 2 of the New York Forward business reopening plan for New York State, while all other regions have reached Phase 3. Click
here
for information on industries affected by Phase 3 guidelines, and
here
for more information on how Phase 2 guidelines apply to NYC industries.
To stay up to date on the New York Forward program, and to track how industries in your region are affected by various phases of reopening, visit
forward.ny.gov.
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How Can I Get More Customer Reviews on my BBB Profile?
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BBB makes it easy to encourage your consumers to submit a review with personalized links for BBB Accredited Businesses. Businesses can access customized HTML codes for a "Submit a Customer Review" button that can be placed on your company's website, blog, email signature, social media accounts, etc. It is a simple way to get more of your customers talking about you to BBB and build up your customer review section. Businesses have the opportunity to publicly respond to every review, so please remember to do so and engage with your customers!
If you have any questions about the BBB Customer Review process and policies, please review additional information
here.
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