Concurrent Educational Session
The Evolution of the Store Manager
Thursday, September 6
4:15p - 5:15p
Presenter:
Jim Mooney, Jr., Devon Self Storage
This session will include a few flash back screens to the technology we used even 10 years ago and then to what we have today including:
- Yellow pages vs. Google search
- Answering machine vs. call center
- Knuckle buster vs. credit card software
- Paper leases vs eSign documents
Then we will cover the “need it now” mentality versus, “if you build it they will come” mentality and how it has affected the industry. Lastly, we will discuss care taker versus sales professional (in the office).