Black Friday/Cyber Monday sales have come and gone, and with just a little more than 3 weeks to go before Christmas, the peak of the 'Silly Season' is upon us. While generally inventories are fairly well stocked compared to the previous 2-3 years, much of the best stuff has or is currently being snapped up, so it might be a slow and sorry start to 2023..
Unfortunately though, the "Swordpocalypse" is upon us - and as Canada in particular seems to be making it harder for sword buyers to receive their swords from abroad, even the other options such as third party shipping services are starting to fail us..
A bit hit and miss with swords at the best of times, a former ally of the community - Planet Express - has seemingly turned on us..
There had been 'rumblings' for a few months, but after a customer of ours in Canada was told that Planet Express would NOT forward it to them (mid transit by the way) and instead demanded the customer pay a whopping $126 for DOMESTIC US shipping to their rivals, MyUS (more than the cost of shipping it to the customer in Canada!) along with storage fees if it is not paid promptly..
We took the hit for the customer and refunded them in full - but upon reaching out to Planet Express on more than one occasion to clarify their withdrawal of support for the sword community and express our disapproval at their behavior, was met with complete silence.. (well, apart from a generic corporate email when we deleted our own personal account with them!).
As such, despite being the company to reach out to us directly when all other third party shippers were being difficult with sword shipments, it would appear that Planet Express have no interest to support sword collectors and have seemingly decided that we are simply not worth the extra effort and paperwork..
Everyone's loss I am afraid, and acceleates the trend for the sword industry to become increasingly regional and 'geo-locked' into small (and expensive) domestic markets and small monopolies in yet another blow to our struggling industry..
But the total lack of communication and usurious charges by Planet Express need to be brought to light - if you are using them, we strongly suggest you switch to one of the
other forwarders such as MyUS, US Global Mail, Forward It, etc.
"Sword Air", where are you when we need you!?!