Latest news and updates from Syntec
Concern about payment card security is global

Consumers in the USA and Australia agree with those in the UK that contact centres should use new technology to shield payment card data from call centre agents & call recordings to stop fraud. 

Syntec's latest annual consumer survey has been expanded to include the USA and Australia, revealing that consumer concern about fraud in call centres is a global phenomenon. 

Indeed, 4 out of 5 consumers across all three continents agree that: "As a general rule, I don't think organisations should be allowed to keep my payment card details in their databases" (74% of UK, 78% US and 80% Australian consumers)

What are the keys to a successful PCI project?  

The choice of supplier for your PCI DSS solution is critically important to the success of your project. A good fit for your business helps ensure a relatively smooth journey. Solutions which are intuitive ease the learning process, foster the sense of the project being an improvement, and contribute to organisational confidence. But how do you evaluate potential suppliers? 

In this blog post Syntec's MD, Colin Westlake, suggests some things you should consider when selecting a PCI supplier, and discusses ways to maximise the chances of your project being a success. 


SynPBX is Syntec's new hosted PBX service
 
Syntec's private branch exchange (PBX) system is delivered as hosted service, freeing you from the need to invest in a costly onsite business phone system, while enabling you to benefit from features such as voicemail, fax to email, conference calling and more.

Syntec handles the call routing (switching) at our own hosted locations and is responsible for managing all of the PBX equipment and software involved in the virtual PBX service.

Events we'll be attending

We'll be attending a number of events over the next few months to showcase our CardEasy secure keypad payment by phone solution. Come and visit us at:

PCI SSC Edinburgh - 18-20 October, Edinburgh
 
Customer Contact Expo - 28-29 September, London

Connect with us on social media 

We have an active social media presence on Facebook, Twitter, LinkedIn, YouTube and Google+ so please connect with us for regular updates on product developments, events, research and industry developments.