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PhysioPlan – Terms & Conditions
We want you to get the very best from your PhysioPlan membership. Our goal is to provide consistent, high-quality care that helps you stay active, recover well, and achieve your health and performance goals. We're here to support you every step of the way.
Booking Your Sessions
Appointments can be booked by contacting the clinic directly by phone or in person.
Cancellations & Missed Appointments
To help us offer appointments to other members, we kindly ask for at least 24 hours' notice if you need to cancel or rearrange a session.
- Appointments cancelled with less than 24 hours' notice will be deducted from your monthly session allowance.
- Missed appointments (no-shows) will also be deducted from your allowance.
Membership Usage
- PhysioPlan memberships are personal and cannot be transferred to another individual unless specifically included within a multi-user membership.
Expert Care
All treatments and services included within PhysioPlan are delivered by our qualified and experienced clinical team, ensuring you receive professional, evidence-based care at every visit.
Membership & Payments
- PhysioPlan operates as a recurring monthly subscription.
- Membership fees will be collected automatically each month using your chosen payment method.
Ongoing Membership
Your membership will remain active and automatically renew each month until cancelled.
Cancelling Your Membership
You may cancel your PhysioPlan membership at any time by providing 30 days' notice.
Remaining Sessions Following Cancellation
If you choose to cancel your membership:
- Any unused sessions can be rolled over for up to 3 months.
- Any sessions remaining after this period will expire and cannot be refunded, transferred, or exchanged.
Failed Payments
If a payment cannot be processed:
- Future appointments and membership benefits may be restricted until payment has been successfully received.
- Repeated failed payments may result in membership cancellation.
Session Usage
Rollover Sessions
Unused monthly sessions can roll over for up to 3 months from the date they are issued, allowing flexibility if you're unable to attend every month.
Additional Sessions
Should you require more appointments than your membership includes, additional sessions can be booked at the exclusive discounted member rate applicable to your membership level.
Your Responsibilities
To achieve the best possible results from your PhysioPlan membership, we ask that you:
- Provide accurate and up-to-date health information.
- Inform us of any changes to your medical condition or contact details.
- Follow the advice, treatment plans, and rehabilitation programmes recommended by your practitioner.
- Attend appointments regularly and book in advance where possible to maintain consistency in your care.
Our Commitment To You
In return, we'll provide expert guidance, personalised treatment, ongoing support, and a welcoming environment designed to help you move better, recover faster, and stay at your best.
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