Trinity Metro Milestone: TEXRail Celebrates 2 Million Rides
fortworthbusinesspress.com
Trinity Metro TEXRail has had many milestones to celebrate as ridership continues to rebound from pandemic slowdowns.
Over the busy Memorial Day weekend. the commuter rail agency celebrated two million rides on the 27-mile commuter rail line that runs between downtown Fort Worth and Dallas-Fort Worth International Airport’s Terminal B. Employees rode the trains and handed out commemorative T-shirts to riders.
“There’s nothing better than visiting with our customers and hearing their feedback,” said Jon-Erik “AJ” Arjanen, vice president of rail. “We strive to deliver a dynamic customer experience every time, and we consistently exceed our 98 percent on-time performance goal.”
Trinity Metro introduced the commuter rail service in 2019, the year before the COVID pandemic outbreak. All transportation agencies faced pandemic challenges but TEXRail has rebounded with a 30 percent increase in pre-pandemic customer trips, agency officials said.
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