C-19 BULLETIN - April 7, 2021

 TIABC Meets with Federal Conservative Caucus to Discuss Tourism Industry Needs

CEO Walt Judas, along with his Alberta counterpart, Darren Reeder met with more than 30 federal MPs this morning to discuss the need for a tourism restart plan, additional support for liquidity, digital vaccination cards, and other priorities for the visitor economy to survive another year of travel restrictions.
New Mental Health Resources for Sectors Hit Hard by Pandemic

Employers and employees throughout B.C. who work in the tourism, hospitality and community social services sectors now have access to vital mental health resources with the creation of a digital resource hub.

The online hub offers a range of tools to help address common workplace concerns, such as bullying, harassment, COVID-19 exposure, coping with stress and more.

The new hub provides workshops, webinars and information to help employees manage stress and build resiliency. It also provides tangible steps for workers at all levels to improve their overall mental health, as well as navigation support to connect to other mental health services, including counselling and peer support. To access the hub, visit: www.workmentalhealthbc.ca

Growler Sales Back on the Table for Hospitality Industry

To provide additional support to the hospitality industry, government will provide the opportunity for Liquor Primary and Food Primary licensees to package draught beer in growlers for sale to patrons with the purchase of a meal for off-site consumption until June 6th.

This temporary authorization was made available earlier in the pandemic in response to the provincial health officer’s (PHO) orders, which prohibited on-site service, but was rescinded on July 13th last year after on-site service was resumed. Once again, PHO restrictions are prohibiting indoor service until at least April 19th, with the possibility of extensions although patio service and take-out/delivery can continue.

Tell Us Your Story
A growing coalition of tourism and hospitality businesses and sectors from around the province is adding its voice to a BC version of the “Hardest Hit” campaign to compel federal and provincial governments to work with our sector on a restart plan that includes the lifting of travel restrictions for immunized people and for those that have tested negative for the COVID-19 virus.
As part of our advocacy efforts, we’re aiming to collect information in the form of stories from businesses like yours to inform government on the extent of the impact that travel restrictions have had on the visitor economy since the start of the pandemic.
We encourage you to write your story using the format (template) below to a maximum of two pages. Be as candid as you feel comfortable. By telling your story, you give us permission to share the information with government. We may also call on you to tell your story through social and/or traditional media channels, as well as via industry communiques.
Please send your (maximum 2-page) summary to info@tiabc.ca by April 10, 2021.
Background: Business name; location/s in BC; date established; ownership structure; # of full and/or part-time employees.
Primary Customers: Where your customers are from; demographics; who your booking partners are; what primary marketing channels you use.
Revenue Base:  State pre and post-COVID revenues (actual or range & % drop); how much longer you can afford to remain in operation; support programs you’ve applied for and either received or been rejected (state reasons for rejection).
Tourism Supply Chain: List other tourism businesses or other sectors that you work with and how your business supports these enterprises.
Government Decisions: State how federal and/or provincial government orders, directives and measures have affected your business; provide recommendations on what government can do differently or better to lessen the impact on your business.
Community Contribution: Illustrate why your business is a key part of your community and how travel restrictions have impacted you, your employees, your business in general, as well as the community you call home.
Personal Implications: Illustrate the ways the pandemic has affected you personally, professionally, mentally, physically, emotionally or spiritually.

Learn more and read the submissions we have received so far at:
Indigenous Tourism Association of Canada
Named as the Official Host of Rendez-vous Canada+ 2021 Virtual Event

In partnership with Destination Canada (DC) and the Tourism Industry Association of Canada (TIAC), the Indigenous Tourism Association of Canada (ITAC) is pleased to announce its role as the official host of the Rendez-vous Canada+ (RVC+) 2021 Event, which will be taking place from May 17 to 20, 2021.

Established in 1976, Rendez-vous Canada (RVC) is Canada’s premier international travel trade show, the largest gathering of travel professionals from around the world to meet with Canadian tourism industry partners. ITAC is honoured to be the official host and shine a light on all of the amazing Indigenous experiences from coast to coast to coast at such a prestigious event.
As the official host of the event, ITAC will display Indigenous artwork in the virtual hall, showcase images of beautiful Indigenous tourism destinations, and will also launch its new inspirational video giving delegates the opportunity to discover the many incredible Indigenous experiences across the country.

Learn more at:
go2HR Seeking Board of Directors Nominations
go2HR is currently seeking nominations for two director positions from Vancouver Island and Vancouver Coast & Mountains.
Download a nomination form at:
All completed nominations forms must be submitted to go2HR no later than 5:00 pm on Wednesday, April 15, 2021.Please email to CFO, Ellen Langton at elangton@go2hr.ca.
Nominations must be made by a Voting Member, signed by both the nominator and the nominee. Once all submissions are received, the Governance Committee will review the nominations against the qualifications and our policies for sector and regional representation. A slate of recommended candidates will be determined and circulated to the Membership prior to the AGM. All Director appointments are two-year terms. 
Election will be held at go2HR’s AGM on June 22, 2021. Nominations will not accepted from the floor at the AGM.
To learn more about the Nominations process, please contact Krista Bax (CEO, go2R) at 778-836-8745 or kbax@go2hr.ca
Investing in Outdoor Recreation

BC has seen skyrocketing demands for outdoor recreation and camping spots this past year, and the provincial agency Recreation Sites and Trails BC is in desperate need of additional operational resources to be able to provide quality outdoor recreation opportunities in partnership with community groups, safely manage visitors, and protect wildlife habitat.

On Monday April 5th, the Outdoor Recreation Council of BC joined Gloria Macarenko on CBC's On the Coast to talk about the request to the Premier for more provincial funding in BC's 2021 Budget for the agency that is responsible for 20,000 km of recreational trails and nearly 1,400 recreation sites outside of the parks system.

You can read the letter to the Premier, which TIABC co-signed, here
Canada’s Vaccine Misstep Is Hurting Tourism Recovery
Things change fast in a pandemic. Canada ranked first in tight Covid restrictions, then it trailed the U.S. in vaccinations. Now it’s playing catch up, while asking Canadians to help by spending the bulk of their vacation savings at home this summer, and not next door. Will they listen?
— Lebawit Lily Girma

BC Premier Says it's 'outrageous' People Are Travelling to Vancouver Island, But Has No Plans to Stop it
Premier John Horgan has no plans to impose travel restrictions between Vancouver Island and the BC mainland, despite warnings that a recent spike in COVID-19 infections is at least partly the result of travel. 

Re-hiring Blitz Challenges Looming for Hospitality and Tourism
Many skilled workers laid off during the pandemic have moved on to other sectors

What Will the Federal Budget Mean for Tourism?
Coalition of ‘hardest hit’ businesses spells out ‘dire’ situation

Moments of Levity

As an industry that continues to face enormous challenges during COVID-19, every once in a while it's important to share a laugh, a good story, a beautiful image, or an interesting anecdote to provide moments of levity during this most difficult time. Feel free to share your photos, etc. with TIABC to be published in our C-19 Bulletin each week.

Global Meetings Industry Day 2021

There’s a light at the end of the tunnel and as an industry, it’s time to take a future forward look at where we go from here.

Join MPI BC, FVEPA, ILEA and PCMA West for Global Meetings Industry Day where we’ll be broadcasting a very timely conversation on how we can proactively plan for and contribute to the restart of the industry in BC.

Thursday April 8th 9am to 10:30am (PT)

Register here

Conflict De-Escalation for Frontline Staff
and Customer Service Professionals

Retail workers, receptionists, hospital unit clerks, customer service professionals, and others that interact with the public on a frequent basis often experience conflict in various forms from verbal attacks to violent, physical altercations. Their safety and security are a top priority, yet few are equipped with the proper tools and techniques to safely de-fuse these incidents. Mandatory mask requirements due to the COVID-19 pandemic have heightened the importance of this topic, unfortunately, as some customers refuse to comply with these policies. 

Course ID: MSCD 002
April 8th 10:30am to noon (online via Zoom)
$150 plus GST

To learn more and to register:
Companies may also qualify for a provincial workforce training grant which would cover a portion of the tuition for any staff that they send: www.workbc.ca/employer-resources/bc-employer-training-grant/what-is-the-b-c-employer-training-grant
TIAC & Destination Canada
Update on Industry Support Efforts and Marketing Plans

Friday, April 9th from 8:00-9:00 am (PDT)
Beth Potter, TIAC president and CEO will provide an overview of advocacy efforts aimed at the survival and recovery of the Tourism Industry and a snapshot of the road ahead.
Marsha Walden, DC president and CEO will share a strategy update and next steps from Destination Canada.
The webinar will end with a question and answer period. While you can ask questions live, we encourage you to submit your questions at registration.
To register, click here. Space is available on a first-come-first-serve basis and is limited to 500 participants.
What do leaders need to be better at in this climate of change and uncertainty? What do we have control over during uncertainty? Rapid, disruptive change is today’s normal. To cope, leaders need to be agile, resilient and compassionate – some qualities that demonstrate Emotional Intelligence.

Join Angela Pomeroy, Engagement and Leadership Development Consultant, for a FREE 90-minute interactive Workshop on Wednesday, April 14th, to learn more about how to:

  • Adapt positively to pressure, setbacks, challenges and change to achieve and sustain higher levels of personal effectiveness

  • Apply tips and techniques to build personal and team resilience in key areas of development

  • Reflect, reframe and redirect your efforts to feel a greater sense of control and security in times of change and challenge

Learn more here
Notice of Boating BC
Special General Meeting
April 16th 10am (PDT)

Boating BC is updating its Constitution and Bylaws to reflect more contemporary language, best practices and to reflect who Boating BC is today as an association. 

This link to the proposed changes for your review and approval at the upcoming meeting is included. This is a free, members-only event. Please login, select the ticket quantity, then click 'register' for the event here.
Tips for Safely Restarting your Tourism Facility
after Hibernation

April 20th 2021 at 9:00am to 10:30am PDT

The Vancouver Tourism Facility Managers Association is pleased to invite you to its first event of 2021 with Jim Mandeville, Senior Project Manager Large Loss North America for First On Site and Jason McGonigle Principal Environmental Health & Safety Group at Golder.
“Our modern structures — especially large ones — are designed to be lived in. And when they’re not being lived in … or are not being used, or used to their full potential, they can get a little bit achy and they could start to have some problems.”

In tourism and hospitality parts of, or entire buildings may have been shut down or put in hibernation.

As we start to look forward to a gradual relaxation of COVID restrictions it is important to consider taking some preventative steps to avoid problems when recommissioning your building.

Jim will present on steps you can take to avoid, leaks, clogged drains and catch basins, building structural issues and stagnant water might require special legionella management.
We will follow up the presentation with a Q&A session with our members offering you the opportunity to do a deeper dive on specific areas of interest.

Registration link:
Feel free to send us your ideas on what information would be valuable for TIABC to share through our COVID-19 Bulletin going forward. Drop us a line at info@tiabc.ca.