Unresolved workplace conflicts cause anxiety and hurt among the disputants, disrupt teamwork and impede productivity within the group which has an impact on other departments and the customers the organization seeks to serve.
Rudeen Monte's series of three workshops addresses causes of workplace conflict and the role of supervisor and mediator in assisting disputants toward resolution.
While we encourage people to attend all three of Rudeen's mediation clinics, they are designed to complement each other. Each may be taken individually. See the special offer below for registering for all three clinics.
Session 1 topics include:
How People Work Together
Human Development Theory - How it applies to the work environment and roles of team member, supervisor and manager
Values at Work - Increase awareness of own values, assumptions and perceptions about work and workplace conflicts
Values at Work - Case study applying human development theory and value
Session 2 topics include:
Karpman Drama Triangle at Work
What happens when unresolved conflicts engage the rest of the team and how a supervisor or mediator may intervene
Cycle of Aggression in the Workplace
When conflict coaching and mediation is not appropriate
Session 3 topics include:
Organizational Practices and Systems - Identifying practices or systems that if missing or troubled, contribute to conflict among people who work together
Conflict Coaching Steps
Coaching the individual to define the problem and the causes that s/he has influence over, determine options that s/he has and prepare for a conversation with the other person
RUDEEN MONTE, M.S.
Rudeen's career began as an educator for staff and managers in a hospital and quickly evolved into consulting and leading workshops on topics ranging from conflict resolution to quality improvement. She has served as an instructor, mediator, executive coach and facilitator within individual hospitals, school districts, cities, public service agencies and she has presented management topics nationally including workplace conflict resolution skills for all levels of command for the Air Force.
In 1999, she founded Community Impact Consulting to continue to help improve conditions for children, families, and vulnerable adults by providing management assistance to government and nonprofit agencies seeking to improve quality of services and quality of life for their communities.
Throughout her career, Rudeen established and facilitated a number of successful collaborative efforts among government and nonprofit agencies addressing such community outcomes as: reduction of domestic violence, improved health for adults with chronic disease, academic success in low income neighborhoods and health career pathways in rural communities.
Logistics
Cost: CB Members, $25 | General Public, $45
Special Offer for All Three Clinics: CB Members, $60 | General Public, $120
Dates & Times: Tuesdays | June 12 / July 10 / August 7 | 6:00-8:00pm
Location: JAMS, 2 Embarcadero Center, San Francisco
This mediation clinic is one in a series of monthly clinics sponsored by Community Boards.
