We truly understand that timely and accurate communications from TRAFFIX are important to you. That is one of the primary reasons why we upgraded our website and communication systems to better serve our TRAFFIX families.
For example, here's how Service Alerts work: As soon as our bus service provider, First Student, informs us of a bus service issue (such as a significantly delayed bus), we immediately post the Service Alert to our website which then automatically triggers a text to TRAFFIX families with students on the affected route(s). All cell numbers listed on your TRAFFIX account will received these texts. And if you have more than one child on a single bus, you may receive more than one text on that phone. While we work to streamline that process, please remove any cell phone numbers from your TRAFFIX account that should not receive TRAFFIX texts/notifications.