Question: A man showed up to our facility with no key and did not know the number of "his" unit. He explained that he was employed by a fast food chain (whose name was on the lease) and that the franchise had exchanged hands and the rights to the storage had likewise been transferred. The rent is current. Should I let him in?
Answer: No. If he is not listed on a lease as a tenant, or as a person with the same access rights as tenants (see paragraph 1 of the TSSA lease), you should not allow him to enter the unit or give him any codes or the unit number. (An exception would be if the tenant himself had given you permission to let him in.) Tell him that you will need written permission from the tenant on the lease to allow him to enter or to assign the lease to him or his new company. If what he is telling you is the truth, he should be able to get written permission from the original tenant. Check the tenant’s signature on any permission he gives you with the tenant’s signature on the lease. The tenant on the lease is still liable for all of the rent, so if the property in the storage unit really has changed hands, then your current tenant should want to terminate the lease and allow the new owner to enter into a new lease with you.
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