Bigger Ideas in Storage Recordings Now Available

Thank you to those that joined us for a day full of learning and networking. We had so much fun. Registered attendees can now access and view the recorded sessions using their TSSA account logins.

*Please note: You must log in to your account at to view the recordings. Contact us at 888-259-4902 if you need assistance logging in.

Save the date. Next year's annual conference is scheduled for October 3 - 5, 2021 in San Antonio. We are looking forward to seeing you there (in person)!
Did You Miss Conference?
Post-Conference Training Pass
is Available Now

If you missed TSSA's Bigger Ideas in Storage conference last week, you can still gain access to all the education session recordings. The post-conference pass allows you to watch the presentations on demand for one year. Don't miss this amazing training opportunity—You'll get more than 7 hours of premier self-storage education for just $99.

Visit Vendors in the Virtual Exhibit Hall

Conference may be over, but this year you have extended access to browse the exhibit hall and learn more about self-storage products and services at your convenience. You can even request a one-on-one meeting with vendors of your choosing.

Are you using videos in your marketing campaigns?

Videos are dominating social media and marketing channels right now, and will continue to do so for the foreseeable future. There's a wide array of online platforms that allow you to create your own videos for a nominal fee, and sometimes for free. TSSA utilized several videos in our marketing efforts for our annual conference this year. Click the button below to watch.

The video below was used to kick off our virtual conference. It's proof that your videos don't have to be serious all the time. Show off your personality and engage with your audience in fun and interesting ways.

Charitable Fundraising Efforts

We appreciate all of you who participated in the online auction benefiting Shriners Hospitals for Children—Galveston. We raised over $13,000!

We are continuing our fundraising efforts, including the $1 Per Unit Challenge, and invite you to join. Donate $1 per unit, per year—that's it! Click here to watch a video to learn more.

You can also make a monetary donation through our online portal that goes directly to the hospital. Join us and help support such a worthy cause!

New to TSSA?
(Or, just want a refresher on your membership resources)

Join Director of Membership & Engagement Holly Barr on October 29 @ 10 a.m. CST for virtual coffee and conversation. 

Here's what we will discuss:

  • Tips: How to get the most out of your TSSA membership
  • Resources: How they can help you and where to find them
  • TSSA Staff: What we are working on to help you
  • Questions: Where to go when you have a question
San Antonio Idea Exchange

Connect with your fellow San Antonio self-storage professionals on November 5 for our popular update on San Antonio's infrastructure and expansion plans from commercial land broker Mellick Sykes of First American Commercial, an expert on the city's future plans. Then stay for an open dialogue to discuss what is important to your business right now. The virtual event is free to attend.

Thank you Capco General Contracting for sponsoring the event!
Question: A man showed up to our facility with no key and did not know the number of "his" unit. He explained that he was employed by a fast food chain (whose name was on the lease) and that the franchise had exchanged hands and the rights to the storage had likewise been transferred. The rent is current. Should I let him in?

Answer: No. If he is not listed on a lease as a tenant, or as a person with the same access rights as tenants (see paragraph 1 of the TSSA lease), you should not allow him to enter the unit or give him any codes or the unit number. (An exception would be if the tenant himself had given you permission to let him in.) Tell him that you will need written permission from the tenant on the lease to allow him to enter or to assign the lease to him or his new company. If what he is telling you is the truth, he should be able to get written permission from the original tenant. Check the tenant’s signature on any permission he gives you with the tenant’s signature on the lease. The tenant on the lease is still liable for all of the rent, so if the property in the storage unit really has changed hands, then your current tenant should want to terminate the lease and allow the new owner to enter into a new lease with you.

Please note: You must log in to your account at to view hundreds of questions and answers in the Ask the Experts database.