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TTC Stakeholder Update
April 2023
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Photo of the 501 Queen Streetcar | |
Bloor-Yonge Station Capacity Improvements: Preparatory Work to Begin in April
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Artist’s rendering of the future Bloor-Yonge Station expanded Line 1 Southbound platform. Design subject to change. | |
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Bloor-Yonge Station is the busiest subway station on the TTC. The original station opened in 1954 and now requires expansion and modernization to accommodate future TTC ridership and neighbourhood density.
The project includes significant upgrades to enhance customer safety, accessibility and service quality. Preparatory work will start at the end of April 2023. This work will not impact Line 1 or Line 2 subway service or access to Bloor-Yonge Station. To learn more about this project, and what is involved in the early works, please visit our website.
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2023 Customer Satisfaction Surveys | |
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TTC wants your feedback on the 2023 customer satisfaction surveys for subway and streetcar transportation. The online surveys will be open
until April 30, 2023.
Complete the streetcar service and subway service surveys today!
Visit ttc.ca/survey for more information.
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The TTC's 5 Year Plan Survey | |
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Help us plan the next 5 years of service and improve the customer experience. The survey is part of a four-round public engagement process that will inform three TTC plans – the 2024 Annual Service Plan, the 5-Year Service Plan, and the Customer Experience Action Plan.
As the TTC responds to evolving ridership demand, the Comission is focused on getting your perspectives on:
- how to adjust service in the short-term to accommodate many major new construction projects starting in 2024,
- how to adjust service in the longer term to best meet customer needs, and
- where to focus efforts to improve customer experience on the TTC by addressing existing customer experience issues and challenges.
Take the survey by going to ttc5yearplans.ca. The survey closes on
May 17.
If you would like to learn what this feedback is used for, you can learn more about the engagement process.
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TTC Employee Roles at Stations | |
Customers can look for TTC employees to help them at a TTC station. Our latest video explains the roles of TTC employees like station collectors, special constables, and maintenance staff and how to identify them by their uniforms and crests. | |
Getting Around on the TTC | |
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Hot Docs, North America’s largest documentary festival, conference and market, will celebrate its 30th anniversary this year, with the 2023 Festival. Running from April 27 to May 7, this year’s Festival will present 214 films from 72 countries in 13 programs and will feature 70 world and
33 international premieres. To learn more about this, please visit the website.
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Explore Lumière: The Art of Light (formerly Winter Light Exhibition) in its new home in Trillium Park! This free outdoor light exhibition allows visitors to explore the park and experience art developed by Ontario artists. This event every day from dusk to 11p.m. March 10 to May 7, 2023. Please visit the Ontario Place website to learn more. | |
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2023 Wheel-Trans Re-Registration Requirement | |
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To ensure that Wheel-Trans service continues to meet customer needs, we're asking our registered customers who joined us before
January 1, 2017, to re-register for Wheel-Trans Service.
Letters will be sent out notifying Wheel-Trans customers that they are required to submit a new eligibility application. The letters will stipulate that customers will have two months to submit their application form. For more information, please visit our website.
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TTC Adds 336 New Hybrid-Electric Buses to Its Fleet | |
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The TTC is receiving the first of 336 additional hybrid-electric buses as part of its transition to a completely zero-emissions fleet. These comfortable, reliable, and eco-friendly buses, which begin arriving this month, will enter service in May after undergoing inspection and testing. This process will continue through to early next year. Please visit our website to learn more.
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TTC Career Information Sessions | |
The Toronto Transit Commission (TTC) seeks to continue building a workforce that reflects the great diversity of its customers and the Greater Toronto Area (GTA) with a goal to increase the number of employees from underrepresented groups.
The TTC partners with employment service providers and education organizations to host events such as job fairs, recruitment drives, and information sessions to attract skilled and diverse talent. Please view the outreach calendar for more information.
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Become an Advisory Committee on Accessible Transit (ACAT) Member | |
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TTC is looking for new members to join its ACAT Committee. Applications are open from April 24 to August 14, 2023. Visit ttc.ca/acat to learn more.
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Service Changes During Construction | |
501 Queen Diversion due to Ontario Line Construction | |
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Starting May 1, 2023, 501 Queen streetcars will divert both ways between McCaul Street and Broadview Avenue due to the Metrolinx construction of the Ontario Line project. As well, a temporary new 501B bus branch will be created to minimize the impact on customers travelling through the downtown
core along Queen. Visit ttc.ca to learn more about this service change and
to plan your trip.
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Scarborough Centre Bus Service Changes | |
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To prepare for the decommissioning of Line 3 Scarborough by the end of this year, TTC will be upgrading the bus terminal at Scarborough Centre Station to accommodate the interim bus service that will be in place until the opening of the Scarborough Subway Extension.
The bus terminal will be under construction from March to November 2023, affecting all routes to some degree. Before construction starts, service changes to five Scarborough routes have taken effect as of late-March. To learn more about these changes, please visit our website.
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Main Street Station Bus Loop Upgrades | |
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Starting May 7, 2023, the bus/streetcar loop at Main Street Station will be closed for infrastructure upgrades. Main Street Station will remain open for subway service. Bus and streetcar routes will be changed accordingly – Please visit our website for more details.
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TTC is proud to support customers with neurodiverse needs through the MagnusCards app. The five card decks help riders understand fares and ride different vehicles. Find the TTC card Decks under the "Travel" category!
Please click here to learn more.
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TTC MangnusCards: Step-to-step guide to make transit easier | |
TTC Subway Closures to Improve Infrastructure | |
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While the TTC does most subway maintenance at the conclusion of service each night, it continues to require weekend and early weeknight closures to complete critical infrastructure and state-of-good-repair work.
Upcoming weekend subway closures:
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As of April 27, 2023
- Bus ridership is at 81% of pre-COVID-19 levels.
- System-wide revenue ridership is at 70% of pre-COVID levels.
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