Hello NECCF Community,

Listening to our contact center and CX community has been the cornerstone of NECCF’s success for over 20 years!

At this year’s Fall Forum, you shared valuable insights through our survey, identifying top challenges like employee attrition and engagement as major concerns within the industry.

These two issues are deeply interconnected, and we’re here to support you in addressing them. We encourage you to revisit our impactful Virtual Workshop from earlier this year: Recognition to Ignite Engagement! This engaging panel discussion offers actionable insights into building recognition programs that truly reward and retain staff, strengthening their commitment to your product, mission, and company.

At NECCF, we’re committed to providing valuable insights, resources, and community support to help contact centers thrive.

Stay Connected as we will be announcing dates for our Virtual Workshops this winter and mark your calendars for our Spring Forum on March 5th at The Connors Center! Details to follow.

For updates on future events and opportunities be on the lookout for our emails, follow us on LinkedIn and frequently check our Website.

Thank you for being an integral part of our NECCF community.