Pro Way Development January 2018
You often hear leaders say, "take care of your employees, and they will take care of your customers." This is often the case. Happy customers keep your company going, and often refer and recommend new business to you. So it makes sense to take care of your employees
Take Care of Your Employees to Take Care of Your Customers 

But how do you keep your customers happy? The answer of course, is by treating your employees right. Your employees are your greatest asset. They are ones who are providing the services and the ones who are directly in contact with your clients. So now you may ask, how do you keep your employees happy?

Here are some tips for keeping your employees happy:

Invest in their success. Train your employees to help them perform at their full potential. Continuous education and professional development are necessary for allowing them to always move forward and doing better than ever before.

Engage employees in decision making especially about things that impact their work. They are the closest to the job they do so let them have ownership over the work that they do and input into decisions that impact their work.

Communicate to them often. Employees want to know what is going on with their performance and the state of the business. You can never communicate too much whether it is in 1-1 meetings, team meetings or email.

Contact Us Now for January Specials

Did you know that we offer:
  • Full day training programs
  • Half day training programs
  • Lunch and learns
  • Small group coaching
Topics we cover include:
  • Leadership Development
  • Management Fundamentals
  • Effective Delegation
  • Time Management
  • Clear Communication
  • Effective Feedback
  • Emotional Intelligence
  • Managing Across Generations
  • Team Building 
  • Conflict Resolution
Book a program by the end of January and save 25% off our regular rates.
Call today!

Call Laura Jacob and Pro Way Development for help on engaging employees so your customers are happy and the business is profitable. 


Laura Jacob

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 Pro Way Development


Pro Way Development is your source for employee training, executive coaching and meeting management.


Our services include:

  • Training to increase employee skills
  • Consulting services to manage employee relations issues
  • Meeting facilitation services so you can focus on your content
  • HR advice to motivate the right behaviors for profit and growth.  

To learn more about

Pro Way Development, please visit our website.

About Laura Jacob


Laura works with companies to ensure that their business plan includes a plan to give employees and leaders the skills to communicate, manage and lead the organization to drive business growth.  



In addition to holding degrees in Psychology and Industrial Relations, Laura is certified in MBTI and  as a 6 Sigma Greenbelt. 

She is a requested speaker on time management, management fundamentals and working across generations.

Laura's teaching and facilitation style is highly interactive and ensures engagement of participants and the transmission of learning. Participants describe her as "keeps things fun, interesting, stays on task and is very learned and knowledgeable about the subject matter," and "able to engage even those hesitant to participate." 

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