We're excited to announce Masergy has developed a call center solution called Cloud Contact Center. Masergy's hosted contact center provides a strategic value proposition for businesses. How? This solution provide automation and management tools that are easier and more powerful than the ones you have used to this point. The Cloud Contact Center can be used to make critical management decisions quickly from a web portal.
Once you have your preferences in place, the Cloud Contact Center 'learns' the inbound call patterns of your customers and helps you route calls to the best available resources.
Check out Masergy's solution on the link below. Please let us know if you would like to have more information. We can engage a specialist for you anytime.
RAM Communications, Inc.