Industry Update provides you the latest updates from Tarion about the new home warranty policies and processes.

November 28, 2024



New CSS Process and Mid-Year Forms

Earlier this year, the changes to the new home warranty program with a new Customer Service Standard (CSS) came into effect for homes and condominium units with a date of possession of May 1, 2024 and after.

As part of these key changes, Tarion introduced a Mid-Year Statutory Warranty Form. This new form has the same 120-day initial and 30-day pre-conciliation builder repair periods as the initial and year-end forms.

To learn more about the changes to the Customer Service Standard, please click the button below. 

Additionally, Training Ontario is offering an online education course on Tarion's New CSS and Registrar Bulletin 01 to support builders with these changes.

All builders are provided one complimentary course access and can redeem this free course offering by clicking this link. Additional user access is available with a minimal fee of $40.

PLEASE NOTE - the FREE course code must be used by December 31, 2024.

If you have issues accessing either the course webpage or the access code, please contact Training Ontario at askphbi@phbi.ca for assistance.

BuildABILITY CSS Course

Buildibuility offer a FREE online learning course provides an overview of the changes to the CSS in four brief modules and includes a brief self-test.

To access this learning resource, visit the BuildABILITY website.

*New Member of the Industry Relations Team*

We are pleased to welcome a new addition to the Industry Relations Team! The team is a dedicated resource introduced in 2023 to provide one-on-one guidance, support, and education for builders on our processes and builder obligations.

Builders in the Southwest region can contact Christine Zabalet at Christine.Zabalet@Tarion.com

Builders in the Golden Horseshoe, Ottawa, Eastern, Central and Northern regions can contact Bryan Stott at Bryan.Stott@Tarion.com

Builders in the GTA can contact Danny Conte at Danny.Conte@Tarion.com

ATTN - Tarion Application Requirements

Reminder: You cannot sell or build a new home without a licence from the Home Construction Regulatory Authority (HCRA) AND approval from Tarion.

Please review this new Registrar Advisory to understand your responsibilities.

To help streamline the process, you have the option to start the Tarion application process while you have a licence application that is still in progress with the HCRA. However, Tarion will not be able to provide qualification for enrolment (QFE) confirmation or enrolment confirmation until the HCRA has granted you a valid vendor/builder licence.

If you have questions about the Tarion QFE and enrolment application process, please contact the Underwriting team at underwriting@tarion.com for assistance.

If you are experiencing any issues with your BuilderLink account, we encourage you to contact the BuilderLink Support team at builderlink@tarion.com for assistance.



Join us virtually for the Tarion 2024 Fall Builder Update!

Builder Updates are a great opportunity for you to learn about what's been happening at Tarion, and to receive support and ask questions about any Tarion related matters.

There has been a lot of change at Tarion recently, so please join us for our session where we will review topics such as New/Revised Construction Performance Guidelines Articles, Claim Stats for 2023, and information on Water Penetration and Substitutions.

To register for this webcast, please click on the registration link below.

We hope you will join us!

December 3

10:00am - 12:00pm

Reminder - Changes to Legacy Repair Agreements

Effective September 1, Tarion has made changes to the process for Vendor/Builder and Homeowner Repair Agreements for homes with a date of possession before May 1, 2024.

Previously, the case was closed, and the homeowner could request/reinstate their conciliation after the date in the agreement expired.

Now - to ensure fairness across the process - the case will no longer be closed, and the conciliation will be scheduled beyond the agreed upon date, which will extend the timelines. The homeowner will be contacted at that time to ask if the conciliation is required and if not, the case will be closed, and they can no longer request or reinstate their conciliation

You can find more information about repair period extensions below and can find the repair agreement on BuilderLink.

Submitting Purchaser Information to Tarion

Reminder - Vendor/builders must submit purchaser contact information to Tarion within 30 days of the purchaser signing their purchase agreement.

This simple process just requires you to submit the purchaser's first and last name, email address, or their current physical address if they do not have an email.

You can submit this information by using the spreadsheet that can be downloaded in BuilderLink, and if you have any issues, please write to builderlink@tarion.com for assistance. 

If changes need to be made after submitting, please email purchaserinfo@tarion.com.

If you have questions about the above updates, please do not hesitate to contact us at stakeholderrelations@tarion.com.

Sincerely,

Tarion's Stakeholder Relations Team