January 2014
In this issue:

What the Technology You�re Using Says About Your Business

Why Patching Your Software Matters!

Mobile Internet Tops 12 Most Disruptive Technologies

Avoid Tech Support Phone Scams

Services/Quick Links

Monthly Trivia

Quote and Cartoon

Avoid Tech Support Phone Scams
used with permission from Microsoft Safety & Security Center

Cybercriminals don't just send fraudulent email messages and set up fake websites. They might also call you on the telephone and claim to be from Microsoft. They might offer to help solve your computer problems or sell you a software license. Once they have access to your computer, they can do the following:

 •  Trick you into installing malicious software that could capture sensitive data, such as online banking user names and passwords. They might also then charge you to remove this software.

 •  Take control of your computer remotely and adjust settings to leave your computer vulnerable.

 •  Request credit card information so they can bill you for phony services.

 •  Direct you to fraudulent websites and ask you to enter credit card and other personal or financial information there.

 •  Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

Read more

What the Technology You�re Using Says About Your Business
used with permission from Microsoft
by Cindy Bates

Did you know the technology you use has an impact on what current and potential customers think of your business? Those are the findings of a survey we recently conducted, in which 90 percent of respondents said they would � or would consider � taking their business elsewhere if a company uses outdated technology.

About 60% of respondents said they consider a 5-10 year old operating system or desktop computer to be �outdated.� That means the estimated 30% of small businesses that are still using the Windows XP operating system (introduced over 12 years ago in 2001), are running their business on technology that definitely falls into the category of �outdated.� Come April 8, 2014, businesses running Windows XP will no longer receive security updates or technical support, leaving them vulnerable to potential security threats.

Read more

Why Patching Your Software Matters!
used with permission from Norton by Symantec
by Marian Merritt

If you were to think of software like you would a houseplant, maybe it would be more natural to keep it patched and up-to-date. To take care of your plant, you�re supposed to water it, turn it in the sun for it to grow evenly and occasionally mist the plant�s leaves or add fertilizer. And when I say �software,� I don�t just mean security software, which most users understand will only keep you safe when it has the latest protection files. No, all software is, by its very nature, imperfect. Software is almost like a living thing. Program code is written by one person, the Developer, and then tested by another person in Quality Assurance. And later, after the software is in the hands of the user, it may need updates to add support for newly introduced operating systems. An updated version of the software may have new features or fixes to bugs missed in earlier versions. One way to deliver fixes and updates is to issue a software patch. If software were a houseplant, patches would be the ongoing care and feeding you provide; the water, sunlight and other treatments.

Read more

Mobile Internet Tops 12 Most Disruptive Technologies
Used with the permission of http://thenetwork.cisco.com
by Laurence Cruz

In the sphere of technological innovation, you don't have to look far to see creation and destruction are closely intertwined.

In the railroad industry, the same high-speed freight service that enabled growth of cities in Illinois also disrupted agricultural businesses. More recently, digital technology has routed chemical-based photography, and the Internet is thrusting the print media industry towards possible extinction. Creation and destruction side by side. Or, as the early 20th-century economist Joseph Schumpeter put it, "creative destruction."

Looking ahead, what's a business leader, policy-maker or society to do? With hundreds of new technologies vying to be "the next big thing," how can they know which will rise and which will fall? The McKinsey Global Institute has published astudy that cuts through the fog, identifying the 12 technologies it considers most likely to transform life, business and the global economy by 2025. Top of the list is the mobile Internet, closely followed by the Internet of Things and cloud technology.

Read more


Services/Quick Links

� Managed IT Services
� Network Design
� On-Site Support
� Remote Connectivity
� Microsoft Exchange Email
� Server Virtualization
� Hardware & Software Sales
� Internet Bandwidth Security
� Cloud Computing
� Virus Detection & Removal

For a complete list of services please click HERE


Monthly Trivia

First person to submit the correct answers by email to anorton@osgusa.com will receive a $25 Starbucks gift card!

Entries are judged by date/time received and correctness. Include your name and phone number, the question number and the answer.

1) Who's the only actor to receive a best acting nomination for a performance in any of the Star Wars movies?

2) According to the children�s song "Six Little Ducks," what did the one little duck who ruled the others have on his back?

3) Who stole the Queen of Hearts' tarts?

4) In what year did the classic Nintendo game The Legend of Zelda debut?

Cartoon of the Month

Quote of the Month

"I am certain there is too much certainty in the world."

 - Michael Crichton


Outsource IT Solutions Group    www.osgusa.com