Tech Talk News
From Your IT Professionals
December 5, 2019 - Volume 7, Issue 16
Windows Update Scams

While we have previously spoken about completing Windows 10 updates safely in Volume 7, Issue 10 and the dangers of ransomeware in Volume 7, Issue 13, there has been an increase in the attempts of bad actors to infect networks through the use of fake Windows Updates.

What Is Happening?

Those being targeted have reported receiving emails that are titled something like “Install Latest Microsoft Update now!” or “Critical Microsoft Windows Update!” and have a body that reads something like “Please install the latest critical update from Microsoft attached to this mail”. These messages come with an attached file.

Why Is This A Concern?

The file attached is neither an update nor an image as it often masquerades to be. Instead it is malware that gets into your network. Many times, this is a ransomeware file. This means that instead of updating for Windows version, the file begins to encrypt the files on your network and creates a document that gives you instructions on how to pay to get your files back.

What Can I Do?

The most important thing is staying informed. Now that you are aware of the threat, you will know not to fall victim to the threat.

A s Microsoft says, "Microsoft does not send unsolicited email messages or make unsolicited phone calls to request personal or financial information, or to provide technical support to fix your computer." In order to receive an email such as this, you will need to have signed up for it.

To avoid this issue, check for updates yourself using the "Check for Updates" tool in your Windows Toolbar.
It also wouldn't hurt to share this information (or this very newsletter) with as many people as you know might not be aware of this threat. It might be a good idea to think about doing some user training.

Additionally, you could take advantage of advanced anti-virus and email filtering such as what is offered through the Sophos line of products to keep the threats away and neutralize any that slip past as quickly as possible. Sophos offers both firewalls and endpoint security that work in concert with each other to further secure the network.

We here at Ridge Support are more than happy to assist with all your IT needs. That could include discussing implementation of a Sophos Unified Threat Management System, training of users or anything else related to IT - just give us a call.
Don't Forget
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___ If you are engaging service or support with a software or third party vendor in which our services may be required, always make sure to give Ridge Support as much advanced notice as possible. These situations include but are not limited to:
  • Changing of an internet service provider
  • Changing phone service providers
  • Updating of websites
  • Software and hardware migrations, upgrades, and installations
  • Addition or deletion of user accounts
We ask this in an effort to be able to provide you with the steadfast and professional service that you have come to expect of us.
Ridge Support Technologies
610-323-3351  |   pbowman @ridgesupport.com   http://www.ridgesupport.com