TECH SUPPORT
March 26, 2020
Monday, March 30, begins online learning for our students. We understand that this will create new challenges and our Technology Staff is available to assist you. Here are resources to help you navigate the online learning world.

Individual teachers and buildings have communicated assignments and expectations directly with students and families to get started on online assignments.
TECHNOLOGY RESOURCES
A video Guide to Google Classroom
A guide to Google Classroom for Parents
A brief description of Google applications
Google Meet has been enabled for ALL students for the remainder of the online learning year.
Username and password structure for student accounts
CHROMEBOOK TIPS
Chromebook Not Turning On?
  • Make sure your Chromebook is charged
  • Plug in the Chromebook and look for a light on the side of the Chromebook
  • No Light? Check to be sure everything is plugged in correctly
  • After it has charged for 15 minutes, hit the power button and wait

Chromebook is running slow?
  • Hold down the power button until you see the ‘Power Off’ show on the screen
  • Powering off is different than just closing the lid.
  • Remove the user from the device (don’t worry, you will not lose your files)
  • On the sign-in screen, click the ‘down arrow’ on the profile
  • Click ‘Remove User’
  • Click ‘Remove this User’
  • Click ‘Add Person’ on the bottom left of the screen to sign back in

Please try these tips if you are having issues with your Chromebook. You can fill out the Chromebook Home Repair Form if you are still having issues and our technology staff will contact you via your kenstonapps.org email.
CHROMEBOOK REPAIR DROP OFF PROCEDURE
The Kenston Technology Department will continue to support the district owned Chromebook devices during the online learning process. Below is a guideline for how the process will be performed and completed.  

Drop Off /Pick Up Times - Every Wednesday from 10 AM to 12 PM
Drop Off/ Pick Up Location - Kenston Middle School Front/Office Entrance

Procedure:
  • Student will fill out the Chromebook Repair Form
  • The Technology Department will be notified and send a follow up email to the student via their school provided kenstonapps.org email account with a drop off date and instructions.
  • Devices should not be dropped off without prior confirmation from the technology department.
  • Once instructed, student / parent / guardian will drop off their device in the Kenston Middle School front/office entrance.
  • If loaner is required, the student / parent / guardian will pick up the chromebook with the student’s name on it.
  • This front entrance is under camera surveillance and will be checked if necessary.
  • Once the Chromebook is repaired, the student will receive an email in their school provided kenstonapps.org account email with instructions on when the Chromebook will be available for pickup.
  • If a loaner Chromebook was borrowed, the student must drop off the loaner Chromebook when they pick up their repaired Chromebook.
  • Depending on the issue, a Chromebook repair could take multiple weeks to be repaired if it must be mailed out for a warranty repair.
REMINDER: ACCEPTABLE USE AGREEMENT
"Use of any Kenston Local Schools technology resources like devices, including network access, email or Drive account, or any other account under your control, as issued to you by, or through Kenston Local Schools, is subject to this Acceptable Use Agreement (AUA). There shall be no expectation of privacy, and your accounts are subject to review at any time."
NOT GETTING THE DISTRICT EMAIL?
As a school district, we frequently communicate via email and now more than ever. If you are not getting these emails, you may have unsubscribed at some point. Click here to Stay - In the know!   District and building emails are also archived on the district and building web pages for your convenience.
We will continue to post information and tips on the Technology Support web page. 
Kenston Local Schools | www.kenstonlocal.org