Similar to the 12-point Survey Tool (shown above) that SM2 has used for years with LASIK practices, OptiCall conducts “mystery shopping” to comprehensively evaluate how your practice is currently performing on the phone. This independent look is offered at no charge and provides valuable insights into how well you’re doing.
I highly recommend it this "look in the mirror" because it provides accurate data to help you understand what's really happening. You will be contacted by the company before the mystery calls to review groundrules (ie, they won’t tell you when they’re going to call). Just remember to smile!