In the past nine years,
83 rural hospitals
in the United States have closed their doors. With rural hospitals under increasing stress, you might think that Ellsworth County Medical Center (ECMC), in a town of 3,120 would be on shakey ground. But in fact, ECMC has used telehealth as a springboard to expand their services. Through a partnership with the Hutchinson Clinic they now offer 36 specialties via telehealth!
ECMC started its telehealth program in 2014. The first step was to assess the specialist needs in their community and decide on a schedule and budget. A new telehealth program also involves organization and engaging many different people at the clinic including medical staff, the executive team, patient schedulers and IT. The new program also required new technology at the clinic such as a digital scope with attachments and a stethoscope that is compatible with the system in use.
Since 2014, the program has only grown and currently has a 100% quality rating from patients. Doctors like the program because it offers a way to fit more patients into their schedule more efficiently and with less cost.
“Doctors did not have trouble adapting. They liked [telehealth] because it helps patients and increases engagement with patients and increases revenue at a lower cost. No more traveling to outreach clinics.” said Terri Wagoner, telemedicine coordinator at Ellsworth County Medical Center.
Distant sites have been a good option for Ellsworth and it’s a good option for many rural hospitals to connect patients with the specialist care that they need. Wagoner related the story of one family from the area had a son who needed to see a pediatric psychologist for ADHD and anxiety. But the closest psychologist was 211 miles away at the KU Medical Center. Getting to appointments would take seven hours of driving every week for a thirty minute appointment. But with telemedicine at ECMC, they could get their son the treatment he needs close to home.
“Having these services has saved my family an enormous amount of time and money. My wife and I were able to get him his telemedicine appointments without having to take time off or sacrifice time with our other children,” said the father.
HTRC recently hosted a webinar to highlight the success of the ECMC program. For more information about starting a telehealth program in your hospital, call HTRC at 877-643-HTRC or check out the webinar: