March 17, 2020

Broker Partners:

At this time Anthem/Freedom/Optimum have not made any changes to the way our broker partners are doing business. However, we wanted to provide an alternative enrollment option for those concerned about face to face contact.  Brokers may now utilize our Telesales team to enroll their prospects and get credit. Individual Telephonic enrollment by brokers is currently not approved by CMS. Please read and follow the process below to use this option:

Telesales Enrollment/Broker Credit Process
  1. Broker should briefly walk enrollment prospect through the process in advance of call.
  2. Broker should call our Telesales team with the prospect for enrollment on the line. This is necessary to make sure we have all the required information to give credit and make an official hand off.
  3. Broker will introduce prospect to the Telesales agent and provide the Telesales agent the member name, MBI, Agent Name and Agent ID. 
  4. The Telesales agent will provide the enrollee a call back number. This is necessary as the enrollment must be an inbound call from the prospect.
  5. Enrollment calls usually take approximately 30 minutes depending on the individual situation.
  6. SOA/VRA is not required as the enrollment calls are recorded.
  7. Telesales hours updated are currently 8am-8pm M-F and 9-5 Sat/Sun

Telesales Phone numbers
Agent Services will be closing an hour early each evening at 7PM until further notice.
We are now live on Facebook!
Use these links to visit our pages and like us:
Announcing our Agent Successor Program
Many of you have been awaiting this program which will allow you to transfer your book of business to another in certain circumstances which are:

1.     Attaining Medicare retirement age of 65;
2.     Diagnosed with a serious or life threatening illness that limits your ability to provide services under the terms of your Producer or Third Party Marketing Organization Agreement.

The Program will allow a grace period after application for the Assignee to get licensed, certified, appointed and cleared to market such as in the situation of a spouse.

For More Information CLICK HERE

Broker Medicare Minute #11
with Victor Rivera:

DaVita Medical Group is re-branding to OPTUM
on March 9th

Labcorp - will be replacing Quest Diagnostics as our laboratory provider effective March 1st 2020.

Walmart Vision - Please be aware they are not yet available in the network as each individual provider must be credentialed.
Take a look at our DSNP & CSNP Plans you can sell during OEP and SEP!
  • The Full & Partial Dual Eligible Special Needs Plans (HMO D-SNP), with drug coverage, are plans available to anyone who has both Medical Assistance from the State and Medicare. Premiums, co-pays, co-insurance, and deductibles may vary based on the level of Extra Help you receive.

  • Chronic Condition Special Needs Plans (HMO C-SNP), with drug coverage, are plans for those individuals who have been diagnosed with chronic or disabling conditions such as:.
• Cardiovascular Disease for:
  • Cardiac Arrhythmias
  • Coronary Artery Disease
  • Peripheral Vascular Disease
  • Chronic Venous Thromboembolic Disorder
Chronic Congestive Heart Failure
• Chronic Lung Disorders:
  • COPD - Chronic Bronchitis
  • Asthma
  • Pulmonary Fibrosis
  • Emphysema and Pulmonary Hypertension

Agent Services
Mon-Fri: 8:00 am - 7:00 pm
Sat: 9am - 1pm