Welcome to the April 2026 issue of Driven to Repair, the official newsletter from TenPoint Complete. Where automotive industry insight meets real world solutions designed to accelerate business performance and elevate the customer experience.


Whether you are a shop owner, director, investor, or industry leader, this newsletter is built for you. Each issue delivers the trends, strategies, tools, and stories that matter most in today’s rapidly evolving automotive landscape.

Collision Repair Industry Converges on Charlotte

Join TenPoint Complete and leaders from throughout the collision repair industry in Charlotte April 21-24 for a variety of important meetings and events.

SCRS (Society of Collision Repair Specialists) will host an Open Board of Directors meeting April 21 beginning at 2 pm. The Collision Industry Conference (CIC) and Reception takes place all day April 22. The CIECA (Collision Industry Electronic Commerce Association) Board meeting is at 9:00 April 23 and the Southeast Collision Conference tradeshow begins Friday April 24. More information can be found at www.ciclink.com We look forward to seeing you there! To meet with John Webb of TenPoint Complete, Click here 👈

Do Your Customers Deserve High Quality Follow-Up? 

You've provided the highest quality service- a repair, a parts delivery, a claims experience- now what? Ensure satisfaction, loyalty and referrals with TenPoint Complete's post-experience engagement platform.

We go way beyond traditional CSI/NPS surveys. We incorporate email, SMS and live agent for the best user experience and the highest response rates.


We also offer the ability to respond/ engage via video, providing powerful feedback and testimonials.


To access a FREE TRIAL TenPoint Complete is conveniently integrated with CCC Secure Share. Simply click on your Secure Share Marketplace and look for TenPoint Complete. If you need help, watch this quick video click here. 👈

We're Here to Help!

For information about your account or general questions email Xanthe Bergey at:

xbergy@tenpointcomplete.com 

or call 800.343.0641 x 138


Repairers- need more work? E-mail John Webb at jwebb@tenpointcomplete.com or schedule a meeting click here 👈 to learn about our Turbo Lead Conversion scheduling and lead generation options. 


For Information about TenPoint Complete click here👈

Catch the Latest Episode of

 Driven to Repair Podcast!

Petra Schroeder, widely known in the industry simply as “Petra,” brings nearly five decades of experience in the collision repair world, with a career spanning Germany and more than 30 years in the United States. From her early days in chemistry to leadership roles in product management, marketing, and brand development,

Petra has built a lasting legacy as a trailblazer in a traditionally male-dominated industry. Even after retiring in 2016, she remains deeply involved under her self-created title, “Collisionista,” continuing to mentor, advocate, and contribute to organizations that support and advance the industry.


In this conversation, Petra shares insights from her remarkable journey, including her time working with major global brands, her leadership experiences, and her passion for building meaningful relationships.

She highlights the importance of networking, mentorship, and community, emphasizing how these elements have shaped both her career and the industry as a whole.



The discussion also explores key challenges facing the collision repair space today, including technician shortages, the evolving workplace culture, and the increasing complexity of modern vehicles.

A central part of the conversation focuses on Petra’s involvement with the Collision Industry Foundation (CIF), the charitable organization dedicated to supporting collision repair professionals and their families during times of crisis. She speaks to the powerful role CIF plays in uniting the industry, providing financial relief after disasters, and reinforcing a culture of care and connection. Ultimately, Petra underscores the importance of raising awareness about the industry and inspiring the next generation to see collision repair as a meaningful, technology-driven career path.​​​


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Thank you for joining us on this journey. Here’s to driving

 success together!


The TenPoint Complete Team

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