TenPoint Complete | Driven to Repair

Welcome to the May 2026 issue of Driven to Repair, the official newsletter from TenPoint Complete. Where automotive industry insight meets real world solutions designed to accelerate business performance and elevate the customer experience.

Whether you are a shop owner, director, investor, or industry leader, this newsletter is built for you. Each issue delivers the trends, strategies, tools, and stories that matter most in today’s rapidly evolving automotive landscape.

Is There a way to Guarantee more Repairs?

With a challenging repair market- increased totals, higher deductables, uncertain economy- I’ve read and heard a lot about ways to close and increase available jobs. And there many fine processes and programs out there. But what if there was a guaranteed way that every opportunity was followed up on, representing your company, your brand, the right way?

Well, there is. Since TenPoint Complete is integrated with platforms like CCC Secure Share and Axalta’s ProfitNet, all available estimate data can be quickly and automatically sent to the Turbo Lead Conversion engine. Touchpoints include email, SMS text, MMS (video text) and live agent- to ensure no potential customer falls through the cracks. No other platform can say that.

And most importantly, we remember one undeniable fact: an estimate represents a potential customer and a potential customer is a human being. We represent your company and your brand with just that fact in mind at every engagement.

What to learn more? Click here 👈

Book John Webb for a Free Trial? Click here 👈

Don’t Leave Glass, Mechanical

or Towing to Chance

Many shop owners and manager wisely augment their expert collision repair services with additional options for their customers. Some are necessary- like towing. Others are sometimes necessary and sometimes options for the customer- like mechanical and glass. If you throw PDR into the mix, there’s one that’s usually optional.

But how robust- if it exists at all- is your post experience engagement with these services? A negative or positive customer experience coming out of any of these business units/ shops, is critically important as they are ultimately going to affect your main line collision repair. What if your post-experience engagement with customers that had these services even more positively impacted your collision business? For ideas on how to make that happen, fill out this form for free information.

Click here to access the FORM 👈

We're Here to Help!

For information about your account or general questions email Xanthe Bergey at:

xbergy@tenpointcomplete.com

or call 800.343.0641 x 138

Repairers- need more work? E-mail John Webb at jwebb@tenpointcomplete.com or schedule a meeting click here 👈 to learn about our Turbo Lead Conversion scheduling and lead generation options.

For Information about TenPoint Complete

click here👈

Catch the Latest Episode of

Driven to Repair Podcast!

Play Video

In this episode of Driven to Repair, John Webb welcomes Aaron Schulenburg, Executive Director of SCRS, for an in-depth conversation about the evolving collision repair industry and the role SCRS plays in supporting repairers across the country.

Aaron shares how SCRS continues to educate, inform, and represent collision repair professionals by listening to the real challenges shops face and turning those insights into practical resources. The conversation covers the growth of SCRS, its leadership history, and the many programs built to help repairers operate stronger businesses.

John and Aaron discuss key SCRS initiatives including Repairer Driven News, Repairer Driven Education at the SEMA Show, ongoing support of the Database Enhancement Gateway.

The Blueprint Optimization Tool, and member-focused programs such as national healthcare and 401(k) solutions.

Aaron also explains how SCRS works with its Board of Directors and members to advocate for the industry, create meaningful change, and give collision repair businesses a stronger voice in the conversations shaping their future.

Learn More: SCRS: www.scrs.com 👈

Aaron Schulenburg on LinkedIn 👈

SCRS YouTube Channel 👈

Also Watch: Top 5 Pain Points in the Collision Industry. 👈

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on your favorite podcast app!

Thank you for joining us on this journey. Here’s to driving

success together!

The TenPoint Complete Team

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