TenPoint Complete recently announced the introduction of a new two-page Executive Summary report designed for ease of use. 

“We want something that repair facility owners and managers can use to quickly digest important information,” said John Webb, Managing Partner at TenPoint Compete. “Beyond key measurements like your Net Promoter Score and Quality of Repair, we’re using AI to give leadership a summary of what is going well and where they might want to focus energy on improvement,” he added.

Historical data is included for trending reference and open-ended responses are summarized with positive, neutral and negative sentiment represented. 

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For a sneak peak at the Executive Summary click here 👈

What does the future of collision repair look like and how can the industry work together to better support repair shops? In this episode of Driven to Repair, John Webb sits down with Trent Tinsley, incoming chair of the Collision Industry Conference (CIC), to discuss leadership, service, vehicle safety, and the challenges facing today’s collision repair industry. 

With more than 30 years of experience, Trent shares what he has learned from working alongside body shops, insurers, OEMs, technology providers, and other industry stakeholders. He also explains why meaningful conversations, continued education, and collaboration are essential to achieving safe, proper, and high-quality vehicle repairs.

In this conversation:

• Trent’s journey through the collision repair industry

• His vision as the incoming CIC chair

• Why repair shops must remain the industry’s priority

• The importance of safe and proper vehicle repairs

• Leadership through service and collaboration

• The growing shortage of skilled collision technicians

• Career opportunities for the next generation

• How industry stakeholders can better understand the needs of body shops

If the collision repair industry wants long-term growth and sustainability,

strong repair shops must be at the center of the conversation.