Share One, Inc. | August 2021
SYNC 2021 Agents of Change
SYNC - Share One: Your Networking Community

Make plans to join us October 10-12 for SYNC 2021 - Agents of Change - hosted at the Peabody Hotel in Memphis, TN. 

We strive to be Agents of Change, continuously assessing and evaluating the ever-changing credit union industry and adapting our concepts for a brighter tomorrow. Join us and collaborate with our team of experts and other credit union professionals from around the country to share best practices and learn about the newest products, features, and system enhancements. You might win some prizes along the way too!

Sunday, October 10: There will be pre-conference golf at Cherokee Valley Golf Course in Memphis, TN. The first tee time will be at 9:00 am CST and a few other foursomes will start shortly after. Please contact Joseph Ferrante by email at if you would like to play a round of eighteen holes in one of our golf foursomes. If you would like to play disc golf, please contact Chris Dion at for details.

Please plan on joining us for the kick off dinner on the Peabody Rooftop at 6:00pm.

Monday, October 11: There will be a full day of conference presentations followed by small group dinners. In the morning, you will meet the next generation of Share One and receive your first two clues to assist you on your mission to find out who is the Share One agent of change. Later, you will receive your final clue and have a chance to solve the mystery. This conference theme featured game will be integrated with the conference app. More details for downloading the app are to come.

Tuesday, October 12: There will be a full day of conference presentations. Some highlighted presentations will include an overview for the upcoming NSMobile and NSHome new designs. You will also have the opportunity to solve a bonus mystery. Your mission if you choose to accept it is to explore QR codes planted in different rooms, decipher the codes, and see if you can find out who is the Share One Secret Agent. Our Keynote speaker will be from the FBI Cyber Division. Of course, the day will finish out our conference with the wonderful Peabody Duck March and then dinner.
Register for SYNC 2021
Reserve your Peabody Hotel Room
ACH usage continues to grow and 7.3 billion payments were processed by the ACH Network in the second quarter of 2021 (Nacha). You have an in-road to this extremely popular payment option via Share One's ACH Origination product, which provides an easy and efficient way to transfer and receive money.

Contact your Account Executive to discuss Share One’s ACH Origination product.

Thank you Asbestos Workers Local 14 Federal Credit Union

Asbestos Workers Local 14 Federal Credit Union has renewed with Share One, Inc. and we are very grateful for their commitment and continued support to the Share One team.

Asbestos Workers Local 14 Federal Credit Union

Location: Philadelphia, PA
Assets: $4.5 M
Members: 558
President/CEO: Patricia Reeves

Thank you Holy Rosary Credit Union

Holy Rosary Credit Union has renewed with Share One, Inc. and we are happy to continue this business partnership with them. We are thankful for their continued support to the Share One team.

Holy Rosary Credit Union

Location: Kansas City, MO
Assets: $31.5 M
Members: 5706
President/CEO: Carole Wight

Tim Wells

Tim Wells has joined Share One as an Account Manager. Tim is passionate about Share One’s mission to help credit unions to transform technology, member relationships, and create a business model that fits a new set of expectations and opportunities for the future. With 35+ years as a credit union and banking professional, Tim has a wealth of experience to share with clients.

Check out his full bio below.
Shirley Ingraham is Back

It is a pleasure to have Shirley Ingraham back with the Share one team now as a Technical Support Manager.

Shirley started at Share One in 2012 as a technician. Soon thereafter she became the IT Project Manager, leading the team on conversions and Disaster Recovery set up and testing. Then, she became the Technical Services Manager.

She later transitioned away to work for a large vacation ownership company as IT Manager, Business Relationships and eventually worked for another timeshare company as an IT Strategist.

View her full bio below including the new experience she brings as she returns to the Share one team.
Here are the links below to all of our social media. You can follow us to help make sure you stay up to date and stay connected with us.

If you would like to follow us on any of these social media platforms, just click any of the corresponding buttons below to go straight to each of our social media accounts. Here are the usernames as well. Thank you for your support.

Facebook: @ShareOneInc
Twitter: @ShareOne_EDU
LinkedIn: Share One, Inc. (search share-one-inc.)
Instagram: @share_one_ns3

Schedule Your Training Today

Did you know you and your team can be trained at Share One with no class fee? You can even pick the topic of your own training class!

Share One charges nothing for training. While you do pay your own travel expenses, you pick the class topic and dates to lead the way! There is room for six attendees per session.

We are ready for you to come join us in person, and look forward to educating you in the topic of your choice.
Visits from Bobby Rowland

Salesforce Administrator and NewSolutions expert, Bobby Rowland is on the road again. He will be visiting cities across the country to work individually with credit unions to see what features of NewSolutions they can better utilize. Bobby will perform an in-depth analysis of each credit union's system setup and help make them the best they can be.

Bobby is excited to work with you in person, and is ready to hit the road!

Contact him via email to schedule your trip today.

Hosted Citrix Password Reset Guide

If you are a hosted customer, then you are in luck! While there are two logins to access NewSolutions (one being a Citrix user managed by Share One and the other being a NewSolutions user you manage yourself), there is now a way to reset your own password without ever having to ask.

This guide walks you through setting up a password reset profile to ask secret questions so you can reset your own password without asking. The guide can be accessed on the link below.
We are excited to announce a new NSMobile rewrite!

Change: Our goal is to deliver a seamless and competitive NSMobile experience. After a careful due-diligence process, we are excited to announce a complete rewrite of NSMobile in 2021. The initial phase of analysis and design is in progress now.

The new and redesigned NSMobile application will significantly improve connectivity to third-party products and feature a fresh look and flow. But we won't stop there. With your help, we will coordinate a robust plan for future enhancements to deliver a highly competitive and reliable user experience.

Support: Throughout the NSMobile redevelopment, we will continue to service and support "active" or "in-development" existing NSMobile applications in essential maintenance only. Other than previously committed projects, feature development items will not be addressed for the current application. However, all enhancement requests should be directed to our Teams group: NSMobile 2021 Collaboration. See below for more information on how to connect.

Development: Our aim is client-inspired development. We want to hear your feedback and ideas so we can deliver the best version of NSMobile.

Connect: Get involved, stay up-to-date, and make valuable connections via our Teams: NSMobile 2021 Collaboration Group.

Contact Zachary Miller to request your invitation to join us for NSMobile redevelopment discussions on Teams.
Are you plugged into the S1 Community?
The S1 Community is now live and improving our case management system.

This system is designed to serve you better and improve the way we track, monitor, and work your support cases.
Log on to the Portal and watch the introductory S1 Community webinar for greater detail.
As part of the new S1 Community program, all credit unions will need to assign an S1 Community point of contact and supply any additional associated email addresses.
This person will be granted a license for viewing and monitoring cases in the Community.
Additional users can be added. There will be an annual fee of $72 per user for additional staff. This will not impact the credit union's ability to assign multiple contacts for follow-up on cases.
The SSC is officially retired. You are no longer able to submit or track cases via this submission process.
Don't worry, we will still have access to all of your previous cases! All of these details, and more, are covered in the webinar, which is recorded and available on the Portal.
Compliance News
Disaster Recovery Testing
Credit Union industry experts recommend an annual review for each credit union's complete Disaster Recovery plan.

One very important component is testing your process with Share One.

Please share your plan with us each year as you update your D.R. procedures.
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