From the Desk of Scott Sasajima 
Communication is key. The One-Call process involves many aspects of communication that are vital to damage prevention and public safety. Please be sure to provide accurate contact information for personnel who will be onsite or are very familiar with the work taking place. Many times, a receptionist or an employee at the office is listed as the primary contact and Texas811 and/or facility operators are unable to reach those who can best help us complete the locate request.

Positive Response is another form of communication that is intended to "close the loop" in the one-call process. Many facility operators utilize Positive Response to communicate whether the worksite has been marked, cleared, or provide other feedback that warrants the excavator's attention. If you find your worksite has not been marked or responded to within the designated 48 hours and you did not receive a positive response from the facility operator, contact Texas811 so we can assist you. There are no shortcuts to damage prevention!    
Hope you had a great Safe Digging Month!


Scott Sasajima
Director of Operations

This is the fourth issue of the Texas811 Excavator Newsletter. We'll include content relevant to excavators in Texas; news you can use. Expect to see an issue in your inbox once a quarter. Feel free to pass this to others within your organization. If they are interested in getting a copy every quarter, ask them to click below to be added to the distribution list.

Please  feel free to share this with your coworkers.  You can sign up to receive your own copy at the bottom of our home page at
The Enhanced Texas811 Ticket

The Enhanced Texas811 Ticket goes into effect today. We developed this ticket in response to member suggestions and to assist locators in getting to worksites more efficiently and provide them the information they need to locate a site.

The new Interactive Link is the highlight of the Enhanced Ticket. The Link provides access to:
  • The work area map as marked by the contact center. Members will be able to see their facility map over the worksite.
  • Driving directions to the worksite.
  • Excavator provided attachments like maps or photos.
We've also included questions about the types of equipment being used in the excavation and for detailed instructions on where on the property the excavation will occur.

You can view additional new fields on the Enhanced Ticket HERE.

If you have questions, please press HERE.

What Lone Star 811's Departure Means for Excavators

Lone Star 811, the other contact center in Texas, has announced they will cease operating in Texas on July 31, 2019.
Here's what it means for you.
  • You will only have one ticket number per locate, instead of two.
  • All utilities notified will be on a single ticket.
  • If you have been using ITIC, you can now use the Texas811 Portal. We'll soon have available a list of similarities and differences between ITIC and the Portal and instructions on using The Portal.
  • When you dial 811, you will reach the Texas811 Contact Center.
  • Everything else should be business as usual.
Texas811 and Lone Star 811 are working together to make this transition as seamless as possible.


The Eagle Ford Rodeo originated in Pearsall, Texas as a means of spreading the "Know What's Below, Call 811 Before You Dig" pipeline safety message across the booming shale play. The inaugural event in 2014 drew almost 1000 underground construction, utility, pipeline, oil & gas, municipal, county, and emergency response personnel from across South Texas and was so successful that we elected to expand into two public & employee safety festivals on either end of the Eagle Ford. You and co-workers are invited to attend either event to receive FREE safety training, participate in hands-on equipment demonstrations, and compete in our Backhoe Rodeo to win safety equipment & cash prizes! Festival highlights feature live emergency response demonstrations to include a trench collapse, an oil or gas pipeline rupture, and high voltage electrical contact complete with helicopter rescue. We will provide a variety of FREE food truck cuisine and plenty of door prizes so spread the word, all are welcome to attend! 

Gonzales, Texas
Thursday, May 9  from 9 am - 3 pm
GVEC Training Facility
917 CR 242, Gonzales, Texas 78629
View the event video HERE.
Email with questions.
George West, Texas
Friday, June 14 from 8 am - 1 pm
Live Oak County Fair Grounds 
FREE H2s Awareness Training in English/Spanish to the first 45/35 registrants from Standard Safety & Supply!  
View the event videos HERE and HERE
Email with questions.
Second Quarter 2019 Holiday Schedule
The following State and National Holidays are observed, which means they are not included in the 48-hour period between requesting a notification and when it must be marked. Please keep this in mind, and request your locates early enough to account for the Holidays.
  • Monday, May 27, Memorial Day
  • Tuesday, June 19, Emancipation Day
  • Thursday, July 4, Independence Day

*Holidays that fall on a weekend are not observed.