In This Issue

Like us on FacebookFollow us on TwitterView our videos on YouTubeVisit our blog
St. Patrick's Day

We had a float in the Dallas parade again!    
click here to see pics! 
He's Back!!! 


Our irrepressible Texas811 ambassador   

has returned!


Digby is back to

throw dirt and educate kids and adults about the need to call 811 before you dig.  

The Portal
Important Links

February 2015 Newsletter
Mike's Message

The 2015 Texas811 Damage Prevention Summit is behind us and the year ahead is already moving at a quick pace!


Texas811 En Espa?ol is off and running. Our web page features several Spanish items, including a chat. We have over 40 bilingual Damage Prevention Agents. We're active in the community, working with the Regional Hispanic Contractor's Association. We're spreading translated literature at Damage Prevention Council meetings and more.   


Here are a couple of amazing numbers. Monday, March 9, we processed 10,444 tickets. Of that amount, 4,274 were completed by remote users through the Portal. That's over 40 percent!


We've passed the 3,000 mark in Facebook likes.


Still ahead of us in April is our annual Golf Tournament. It's twice as big as before, and you've still got time to sign your teams up.


Most important of all- we've passed the 1,450 mark for members in Texas811.


Until next time, thanks for your dedication and support for damage prevention in Texas.


Mike Losawyer

President, Texas811

  New at the Contact Center

We are proud to announce the promotions of Jon Rollins and Keidre Trammell to Operations Manager.

Jon is a seasoned manager, strategist, and leader. Over the years, Jon has held several positions at Texas811 - including working as a Damage Prevention Agent, Damage Prevention Supervisor, and now in Workforce Management. As a result, Jon's valuable knowledge in change management, team leadership, process improvement, and critical thinking combined with his positive up-beat attitude provide a fresh, results-driven stance in an ever-changing business.

Keidre has been with Texas811 for nearly 12 years, and has been in the customer service industry for 20 years.   She's been working as a DPS for nearly 11 years.  Keidre's upbeat personality, and friendly and outgoing management style have earned her kudos at Texas811 during her career. She is a team player, ensures processes are being followed, dedicated, always looking for ways to improve the Contact Center, and uses strategic thinking to solve problems. We're happily looking forward to her contributions in her new role.


Read more 
 In the Media

Texas811 authored articles in Tyler Today magazine and Hill Country Sun for February/March. Here are the links:

Tyler Today magazine, page 56  

 Hill Country Sun, page 7  


Texas811 is continuing its partnership with Roto-Rooter�, the national number one name in plumbing and drain services. Roto-Rooter� featured our first guest blog on their national website: Click here to read more. 


Texas811 swept into the Greater Houston Builder's Association Chili Cook-off in February and rolled out with one first place and two third place awards, competing against 22 teams!   Wagon Hoss Rick Pollard and his team of chili heads - Avelino "Spice Master" Faz, Rolando "Brownie Monster" Chairez, Oscar "Salsa King" Ortega, Kevyn "Meat Man" Alvizures and Jaime "Prep Master" Medina - made three chili recipes - red chili, green chili and "anything goes" chili.


Texas811 was featured in one segment of Dallas-Fort Worth CBS affiliate KTVT's public affairs program, Plugged In To DFW.   Media Manager Scott Finley spoke with host Jason Allen about the need and use of the 8-1-1 number on a program that featured several of the N-1-1 numbers. You can see the show here.

The 18th Annual
Golf tournament will be at Indian Creek Golf Course on April 10, 2015. Shot gun start time is at 8:00am with lunch to follow.
Click Here to register! 
We hope you enjoyed this month's newsletter. Thank you for being a part of Texas811!