THANKSGIVING FOR YOUR FEEDBACK

Every fall, we survey our customers to gather feedback on individual properties, customer experiences, and overall satisfaction. This feedback helps us improve our services for all clients. Earlier this month, we completed the survey process and are excited to share the results with you.

Above, you'll find our overall survey scores for both landscape care and customer service. While we’re pleased with the overall marks, we also received some specific and constructive feedback from individuals, which we are actively working to address. Additionally, we’re analyzing the average scores across various landscape and service categories to identify areas for improvement.

LANDSCAPE CARE: In our landscaping care section, we received the highest marks in turf care and seasonal color. We also saw a significant increase in our score for irrigation management, which has been a major focus for us over the past several years. We’re thrilled to see that improvement reflected in the feedback. Conversely, we received lower marks in shrub care and weed control. These have been consistent areas of concern, and we are actively working to improve them.

IRRIGATION MANAGEMENT: With the ever-increasing cost of water and the critical need to protect our valuable water resources, water management has become a key component of our service and an area of focused development. As part of this effort, we have partnered with Weathermatic to provide remoter access and weather-based irrigation systems. Starting in 2024, we enhanced our standard service program by adding remote access controllers to most properties. We believe this investment will improve water management and lead to long-term cost savings for our customers. We also continue to promote customer to upgrade to weather-based control by installing a weather station to their system. This saves on average 20-30% from manually programmed controllers.

Additionally, we are offering a variety of water conservation recommendations to our clients, including:

• Lawn conversion
• Conversion to pressure-regulated sprinklers
• Drip irrigation
• Coverage improvements

SHRUB CARE: Feedback indicates that we need to increase the frequency of our pruning. While we are committed to addressing this, more pruning requires additional labor, which impacts maintenance costs. To balance this, we are focusing on enhancement projects that propose plants with lower maintenance needs. Many traditional shrubs in existing landscapes grow quickly and naturally exceed the spaces where they are planted. Over time, we aim to replace these with slower-growing varieties that have lower mature heights.

WEED CONTROL: Managing weeds remains a significant challenge, especially with growing concerns about chemical use. We are committed to reducing herbicide use and have adopted environmentally friendly products wherever possible. However, given the feedback on weed control, we recognize that low-impact herbicides are still necessary to achieve effective results.

CUSTOMER SERVICE: While we are proud to be easy to work with and to maintain strong relationships with our customers, we aim to improve our proactive communication, service, and understanding of your business needs.

PROACTIVE COMMUNICATION: We are disappointed to receive a low score in this area, as being proactive and excellent communicators is a key aspect of our service. We will work with our team to address this and are dedicated to improving our proactive communication and service.

UNDERSTANDING MY BUSINESS: We recognize that the real estate market has shifted recently, particularly with changes in residential property valuations and the rise of remote work. These shifts have impacted the needs and priorities of our commercial and HOA customers. We are committed to learning more about each customer’s specific needs to better serve them.

THANK YOU!

For all that completed the survey, thank you as this feedback is very helpful in our ongoing effort to improve.