During October, we performed our annual customer satisfaction survey process. We have done this every year since founding our business 19 years ago, as it is vital for us to know how we are doing and to get feedback on how we can continue to improve. As we have the past 3 years, we have joined an industry group to compare our responses to other similar companies around the nation. A total of 15 companies participated in this survey process this year.
We are proud to report that our overall survey marks were the best in the group. We were happy to see that 96% of respondents were overall very satisfied or at least satisfied and none of the respondents were dissatisfied.
Although we performed well compared to other similar companies, we do still know that we have room to improve. We are using this individual feedback to improve with specific managers as well as overall in the company where similarities across the board have occurred.
Again, thank you to those who returned a survey. We greatly appreciate your feedback. For those who didn't return one, please do in the future. If you have feedback at any time, feel free to let us know via email by contacting email@example.com.