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Administrator's Desk

Happy Fall and Welcome to the First issue of the Starting RIght Newsletter!
As a mother of three, I understand the struggle
parents face when trying to find affordable, high-quality child care. One of the most important decisions a family will make is choosing someone to care for their child. Thousands of children across the State spend a significant part of their day in child care settings. Families want safe, healthy, and caring places to care for their children while they work. As a former child care program director, I also understand how hard Child Care programs work to provide the best possible foundation for children's success in school and in life. The DHS Office of Child Care strives to assist both families and providers in meeting these goals, and improving the lives of all of Rhode Island's children.
Many of you are already familiar with the Starting RIght Child Care Assistance Program (CCAP), which assists in subsidizing the cost of child care for almost 10,000 children each year. But did you know that we also work hard to provide families with information on how to choose a high-quality child care program for their child?   BrightStars serves as RI's Quality Rating and Improvement System for child care programs. BrightStars provides a way to understand what quality looks like in a child care program, and make the best choice for their family.
For child care programs, BrightStars provides a clear pathway to improving quality in an ongoing way. But they are not alone in their journey. DHS provides a variety of resources and tools to help. From scholarships and learning opportunities for teachers, to support in dealing with children's social and emotional needs, to grant opportunities to improve classrooms or playgrounds, we strive to assist child care programs in moving along the BrightStars pathway.
Working together, we are helping to create a State where every child has access to care and education that sets them on a path for success, and where every parent can go to work with peace of mind that their children are in safe and nurturing environment. Our littlest Rhode Islanders will someday be the adults running our State and our world. Let's make their future, and ours, as bright as it can be.
Karen Beese
Administrator, Family & Children's Services
Quality Frozen Yogurt Time

WOONSOCKET - Not even in the kids-size chair yet and 3-year-old Averie Solis blurted, "Yum, yum, yum chocolate in my tummy!"
Governor Gina Raimondo gave the Highland Park Children's Center student the frozen yogurt treat and DHS Director Courtney Hawkins topped it off with rainbow sprinkles.
It was Governor Raimondo's last stop on her 1,000th day tour from Westerly to Woonsocket on October 2, and her visit with Director Hawkins, Executive Office of Health and Human Services Secretary Eric Beane and DCYF Director Trista Piccola wasn't just social.
The team wanted to emphasize their commitment to ensuring high-quality child care, preschool and after-school programs for all and the need for more foster families in Rhode Island. A few foster parents attended as well as child advocate agencies such as Rhode Island KIDS COUNT and Community Care Alliance. Woonsocket Mayor Lisa Baldelli-Hunt and state Rep. Robert D. Phillips, D-Woonsocket and Cumberland, were also in attendance.



"We need more foster parents," the governor said at the end as some of the pre-K kids played with toys by her feet. "The kids deserve a home, and great parents like you. And we're going to do our best. We're going to do our very best to raise rates, and we're going to keep investing in these guys."
There are more than 800 providers that serve DHS's Child Care Assistance Program families, and it is the department's goal to link rates to excellence. As of the beginning of 2017, the current Bright Stars rating system, five being the best, had less than 9 percent of the providers with a 4- or 5-star rating. More than half (nearly 57 percent) have one or a zero rating.
Highland Park, which is part of the Woonsocket Head Start Child Development Association, is a 4-star center with about 70 children - at least a fifth of which are CCAP kids. Similar to statements from Director Hawkins, Executive Director Mary Varr said the current rates for child care providers who help teach our CCAP children are too low to support quality care and make it hard to attract, and retain, qualified teachers.
Legislation proposing tiered quality child care rates were held for further study by the General Assembly last session. Current CCAP reimbursement rates are the lowest in New England.
"Today validates they [the teachers] are the unsung heroes for the children," Varr said. "... They are not appreciated for what they do in the public. For the children, it's almost similar, I am not this unseen person just because I am poor or struggling or my family is, I am important. Every child is important."
General Assembly News: Transitional CCAP Continues

Senator Elizabeth A. Crowley (D-Central Falls, Pawtucket) led a campaign last session that led to the continuation of the transitional child care program where families who enter the program with an income below 180 percent of federal poverty guidelines could stay on until their income reaches 225 percent of federal poverty guidelines.
 
Her bill, which passed in the Senate and then was enacted through the State budget, gets rid of the September 30, 2017 termination date for the families in that income bracket.
"There are so many families in Rhode Island who are struggling financially and are in desperate need of safe and quality child care," Crowley said for a press release on the matter. "This legislation eliminates a potentially devastating cut-off date for many families who would not be able to pay for child care assistance on their own."
She continued, "This bill will protect many children in need of care and assistance and will keep parents working at their jobs rather than have to make the difficult decision to go to their jobs or care for their children."    
Stabilizing the RI Bridges system (more commonly referred to as UHIP) is still occurring, so as an interim, a manual override is occurring to remove the termination date from families' cases.
RI Bridges Update: September Improvements

 
The State continues to strive for the modern, efficient system envisioned for Rhode Island, and over the last few months have worked with Deloitte to make two releases per month.
 
Maintenance and Operations releases focus on system stability through fixes to existing software bugs and data issues. Development releases focus on system stability, but also make changes to improve the user experience and support worker productivity.
 
In September, the following CCAP-related improvements were made to RI Bridges:
  • Pre-note automation: This automation improves the process when the provider agrees to direct deposit over paper checks by eliminating manual steps.
  • Users can renew for all programs if the dates for recertification are aligned.
  • Worker Portal enhancements were implemented so staff can forbid enrollments to closed providers, open providers with a new provider number and send a notification to providers for attendance submission.
Broader improvements made include:
  • DCYF Case Processing: DCYF case transitions from Medicaid to DCYF-Medicaid can be performed more efficiently to allow foster care children to begin their DCYF Medicaid at the start of the following month instead of having to wait until the month following with a 1-month gap.
  • Navigators to Manually ID Proof: Functionality was added to allow navigators to do ID proofing for their customers, which should significantly reduce calls to the contact center for manual ID proofing.
  • Customer Portal Improvements: Users can more efficiently navigate the portal because of a series of changes including clearer instructions, help text and validation messages.
  • SNAP Households: The Supplemental Nutrition Assistance Program (SNAP) household group composition logic was updated so that all mandatory members are included in the household.
Taking It on the Road

CENTRAL FALLS - Longtime DHS Eligibility Technician Lisa Vingi was armed with paper applications, her laptop, a calculator and more.
With the difficulties of the RI Bridges system, DHS leadership brainstormed recently about additional ways to help the families participating in the Starting RIght Child Care Assistance Program (CCAP). In September, it deployed eligibility technicians out to CCAP provider sites.
The mobile ETs participating in the pilot went to multiple locations during the week of September 18 in the wee hours of the morning, 7a.m. to 10 a.m., and late in the afternoons, 3:30 p.m. to 6:30 p.m. The times purposely coordinated with drop off and pick up times.
"We're so glad you're here," said Director Tanya Ouellette-Pierce, of the Children's Workshop Central Falls. "Families just keep taking time out of work to go to DHS, or calling out and getting in trouble. This is fabulous."
This center on Hunt Street is home to nearly 230 kids ages 6-weeks-old to 13-years-old. Of those, 218 get subsidies from DHS. A sign at its entrance reads: Through These Doors, Pass the Greatest Children in the World.
Cassandra Smith, of Pawtucket, needed help to get her 4-year-old Abriel back enrolled in child care. Vingi helped the mother of two children upload the necessary employment paperwork needed for the subsidy, and also her medical insurance, updated her address and discussed child support.
"I was goin
g to come down [to a DHS regional family center], and then I heard about them being here," Smith said. "I want to get him back in as soon as possible because as you can see, he is shy."
Abriel avoided eye contact in the beginning, and instead used the time to color penguins. Mom stopped briefly to ask him to count the crayons he kept pulling out of the basket. Abriel loosened up just enough to give a smile towards the end.
Reconciliation Update

This summer, DHS started a reconciliation process to ensure we have properly reimbursed child care providers for their services. Providers were asked to look at and/or correct a full reporting of all CCAP payments issued by the department from September 28, 2016 to June 6, 2017, which reflected child care services provided to eligible CCAP children and families through May 20, 2017.

We also asked providers to review and/or make changes to a more detailed breakdown of each payment, and that document listed additional details about each child, including our records about the hours they attended your program, their co-pay, and the net amount paid.

As of October 4, 2017:

Status
Count
Reconciliations Returned & Uploaded
103
Signed Reconciliations Received
231
Requested More Time to Review
        *66
Providers Requesting Union Dues Refund
50
Yet to Return Anything
350-400
Grand Total
845
 
* Exact number not clear because some providers have multiple locations
Parent News: Third Grade Reading

The Rhode Island Department of Education and RI Children's Cabinet continue to work on Governor Raimondo's Third Grade Reading Action Plan. It focuses on four specific and complementary strategies aimed at doubling the percentage (to 75%) of third graders who are reading at grade level by 2025:
  • School Readiness: Ensure all children are ready to learn in school
  • School Success: Provide all children with high-quality literacy instruction in and out of school
  • Safety Net Services: Effectively serve young children at high-risk with state-wide screening, referral and response system
  • Community Engagement: Engage family and community members with a campaign to prepare their children for success in school
RIDE Commissioner Ken Wagner has some tips for families to foster a love for reading environment at home.
 
"... Make time to read, talk, and sing to your child every day, beginning at birth, to help build early language skills," Wagner begins. "Start conversations on the things that interest them, and take turns talking and listening to help your child's vocabulary grow. Create reading routines, not just by reading bedtime stories, but also by reading aloud everyday items like street signs, household packages, or labels."
 
He also said, "The books you read, the conversations you have, and the songs you sing don't have to come from a textbook. Parents teach their children every day, without even realizing it, and we should encourage these activities that help develop vocabulary and enhance literacy. If we set the example, our kids will follow, and reading will become an important part of their lives. And if we set the example early, our kids will be better prepared for the future. Reading proficiently by third grade is a key indicator of success later on, including the likelihood of graduating high school and completing college."
 
Cheers to Reading!

 

RI Department of Human Services

57 Howard Avenue
Cranston RI 02920
 
Suggestions? Feedback? Contact Chief Public Affairs Officer Alisha A. Pina - Alisha.Pina@dhs.ri.gov
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