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Changes to ACCESS DUO Authentication
Note: If you do NOT rely on a phone call to authenticate to ACCESS DUO, you don't need to take any action in response to the changes described below. Otherwise, read on. DUO is eliminating the phone call authentication method for ACCESS DUO because it's insecure and often unreliable. Therefore, we'll discontinue ACCESS DUO phone authentication services on Feb. 1. For community members who have ACCESS DUO configured to call by phone to authenticate, you'll need to update to a different authentication method. To do this, please update your DUO profile and change your authentication method. We recommend using DUO Push with the DUO app on a mobile device, or Passkey/TouchID on your computer. DUO's documentation for managing devices and authentication methods is available here. If you need assistance to update your DUO authentication method, please open a ticket and select "I need help logging into ACCESS website" as the ticket type. We anticipate a surge in help desk tickets and appreciate your patience as we work to help you as soon as we can.
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