The Allocations team recently presented results from their annual community survey that seeks feedback on the ACCESS Allocations process and software. These results allow the team to prioritize future work, new features and process changes. The survey was sent to all individuals who interacted with the Allocations web infrastructure prior to December 31, 2022. Overall, respondents were highly satisfied with the outcome of their allocation request (50% Extremely Satisfied, 36% Satisfied) and the usefulness of reviewer comments (19% Extremely Satisfied, 35% Satisfied). Most respondents were satisfied with the allocation policies (36% Extremely Satisfied, 44% Satisfied), as well as the allocations process (38% Extremely Satisfied, 43% Satisfied), and documentation (29% Extremely Satisfied, 48% Satisfied). Respondents' free-text comments showed high satisfaction with ACCESS services, and many respondents expressed appreciation for the staff's responsiveness and helpfulness. |