UTILITY BILL SEPARATION
HOW TO READ YOUR NEW WATER & SEWER BILL
Going into effect with the December 2022 billing cycle, utility customers with the City of Traverse City will receive a water/sewer bill from the City and an electric and TCLPfiber (for those who have subscribed) bill from Traverse City Light & Power. The previous bill that contains all utilities on one, will become two.
Both entities are upgrading to new utility billing systems with increased user-friendly customer portals and service offerings. The separation of the billing systems will create operational efficiencies and ease of the customer’s ability to read and understand their utility usage.
Customer Service Hours for In Person Payments
Payment by check for your water & sewer bill may be paid at the Governmental Center.
Due to current staffing shortages, customer service hours at the Treasurer's Office will be Monday - Friday, 10 am - 4pm through the end of 2022.
Pay anytime by check by utilizing the drop box at the Governmental Center.
Reminder: If utilizing the drop box to pay both bills, checks should be made out separately to each respective entity, i.e. City of Traverse City and Traverse City Light Power.
Payment by Mail
Payments will need to be separate and directed to each respective location.
Customers that currently are on the automatic payment program will continue.
Enroll for more Features and Email Notifications!
We encourage all customers to enroll in with the new payment gateway, InvoiceCloud, to better manage your account, maintain the most up-to-date payment information, online payment options, and view your utility usage. Options to go paperless and pay by text are available!
Customers with email addresses on file will now receive an invoice and/or payment processed notice from InvoiceCloud.