September 12, 2019
The Big 5 Amenity Dispenser Drivers
The acceptance of dispensed amenities in hotel guest rooms has been a long time in the making. When they were introduced in the 1980’s, most of the interested hoteliers were independents or owner/operators of limited-service properties or national and state park lodging facilities. But in this case, good stuff has actually rolled uphill and amenity dispensers have since caught on like wildfire at midmarket and upscale properties across the globe.

Both Marriott International and IHG recently announced significant commitments to this environmental initiative. By December 2020, Marriott International will require most of the 7,000+ hotels around the world to make the switch. I nterContinental Hotels Group (IHG), with a portfolio that includes more than 5,600 hotels and nearly 843,000 rooms, announced it will start offering toiletries in dispensers at all its properties by 2021 in an effort to reduce plastic waste. The company expects that to amount to about 200 million little bottles a year.
Here’s why amenity dispensers will soon become the norm:

1) Waste Not — When times are good, it’s very easy to just keep doing things the way we’ve always done them. Since 1994, the lodging industry has been pretty robust — with the exception of two recessions (2001-2002 and 2008-2010). We’ve seen interest spike upward in  amenity dispensers  each time the economy trended downward. Lately, however, a lot of owner/operators are looking to save wherever and whenever possible — and this includes amenities. What our industry appears to have learned is that amenity dispenser savings make sense in any economy!

Visit us at the California Lodging Expo® on October 21, 2019 at the Crowne Plaza Los Angeles - Commerce Casino or contact us at (636) 922-228 or #
Disaster Preparedness — Are you ready?
A True Life Story
I recently drove from San Jose to Disneyland and stopped in Bakersfield for a night to break up the trip, hoping that would ease the pain of a long drive with young children. While at dinner that night in Bakersfield, the magnitude 7.1 earthquake in Ridgecrest hit. The restaurant waved like a boat on the ocean. Luckily, it subsided with no damage and all was calm again.
When we got back to the hotel I called the front desk to ask them about their emergency evacuation plan. I was impressed that the associate was able to direct me to the emergency exits and give me some basic earthquake tips.

As a guest, it put me somewhat at ease knowing that the hotel staff had been trained for these scenarios.

As the endorsed insurance broker for CLIA, it also led me to these questions:

  • Does your employee training include Earthquake, Natural Disaster, and Fire Preparedness?
  • Would your employees know how to direct guests to safety?
  • Would your employees know how to protect themselves?
  • Is there a way to remotely access hotel guest list and employee list to know who is on
  • your property at the time of a disaster?
  • Do your employees know the evacuation routes, ­extinguisher locations, alarm pull station locations, and assembly areas?
  • Do you have a designated emergency coordinator to oversee this crucial information?

These are just some of the things to consider. Leavitt Pacific has the resources to help you implement or improve your disaster preparedness plan.
Please contact me anytime for additional information: and Visit me at the California Lodging Expo® on October 21, 2019 at the Crowne Plaza Los Angeles - Commerce Casino
Our Most Popular Helpline Question - Unfortunately
Sadly, our most numerous Helpline questions start out like this: "I just got a letter saying that I am being sued because my website is not ADA compliant, what do I do?" At that point all we can do is refer them to an attorney. All kinds of properties, no matter how big or small are subject to these legal entanglements.
To avoid getting one of these heart-stopping letters, be sure that your website is ADA compliant. Get something in writing from your website designer stating that the website is ADA compliant. Review your insurance policy for your coverage.

Resource Documents:

Third Party Resources:
Andrew Sommer***
(415) 268-8894
Conn Maciel offers CLIA members a 10% discount on legal services

David Lopresti***
(213) 440-8893

Raj Patel***
(408) 508-4667

Christian Muller***
(714) 619-4480

Eric P. Francisconi***
(949) 788-8900
Fitzgerald Yap Kreditor offers CLIA members a 10% discount on legal services

Nick Campo***
( 408) 364-8107
Leavitt offers management tools, 5% off Workers Comp and property specific discounts.

Nimesh Dinubhai
(602) 644-1779

Bassam Altwal
(415) 310-3010

***Lodging Expo Exhibitors
SB 778 Extends Deadline for Sexual Harassment Training
SB 778 signed into law by Governor Newsom on August 30, 2019 clarifies that all employees, not just supervisory ones, must be trained by January 1, 2021.

SB 778 doesn’t change the timing for training seasonal and temporary workers. Effective January 1, 2020, seasonal and temporary employees, who are employed to work for less than six months, must be trained within 30 days of their hire date or when they have worked 100 hours worked, whichever comes first.
Last Training
Next Year Training is Required
CLIA Lodging Members can call the FREE CLIA Helpline at 916.925.2915 with questions about SB778 or any other HR, ADA,legal or operational question.
Vail Ross, Senior Vice President of Global Business Development & Marketing for STR, Smith Travel Research will be the Lodging Expo keynote speaker
Ms. Ross’s presentation, "Hotel Industry Performance: That Was Then, This Is Now, What About Tomorrow?"  will be the highlight of the popular trade show.
What Else Can Attendees Expect?

Certification Workshops:
  • Human Trafficking Awareness and Education certification presented by Leavitt Pacific Insurance, satisfies the California legal requirement.
  • Has Governor Newsom Changed the Game?: A Legislative and Employment Law Review presented by John Mavros of Fisher Phillips
  • Workplace Sexual Harassment Training for Managers presented by Andrew Sommer of Conn Maciel Carey, meets the sexual harassment training requirements in California 
  • Are You Ready for 2020? Panel discussion with four industry experts who will share their insights on preparing for the future. Moderator: Neal Patel, AAHOA Secretary.
  • Grand Prize Drawing Royal Kona Resort - 5 night stay in Kailua Bay Jr. Suite
  • Cash Prizes Drawings
  • Expo Raffle for Getaway and Great Prizes
  • Free Wine Tasting and Appetizers
  • Evening Reception with Excellence Awards and Scholarships Presentation
  • Networking, Networking, Networking
Thank You To Our Expo Sponsors
We Appreciate Our CLIA Sponsors
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(916) 925-2915
1017 L Street #527
Sacramento, CA 95814-3805